Customer Support Specialist
About Easygenerator
We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.
We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
What You’ll Do
Interact with customers across chat, email, and calls
Share best practices and recommendations
Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
Collaborate with Sales, Development, Marketing, and QA
Represent the “voice of the customer” inside the company
Contribute to process improvements and exceed KPIs
What You Bring
Bachelor’s degree or equivalent experience
1-2 years in a customer-facing role (support, success, service)
Excellent English communication skills (written + spoken)
Customer-first mindset with strong active listening skills
General computer proficiency and SaaS product knowledge
Ability to multitask and stay calm under pressure
Positive, team-oriented, and proactive attitude
What's in it for you
Be part of a fast-growing scale-up where you make an impact from day one
Join an international team of passionate, supportive colleagues
Grow with us - new opportunities open quickly as we scale
Thrive in an inclusive, diverse workplace where performance matters most
Ready to join us?
Apply now and help us deliver world-class support while shaping the future of EdTech!