Customer Services Coordinator

Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.

What you’ll do:

• To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
• To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
• To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
• To handle customer order enquiries in a responsive and professional manner.
• To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
• To assist in the expediting of information to ensure that the customers’ requirements are met.
• To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
• To compile and issue regular order status reports, as agreed with customers.
• Regularly reconcile the MRP order book with the customers’ own view of demand.
• To support in periodic reviews with Customers as required.
• To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
• To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Qualifications:

• Experience in a customer service role

Skills:

• Well organised
• Customer focussed
• Works effectively with others
• Good literacy skills
• Good communication skills and style.
• Use initiative within the scope of the role
• Plans work and delivers on time
• Using an MRP system

What we offer:

• Opportunity to work in a global, highly collaborative environment
• Challenging projects in dynamic collaborative team
• Strong focus on learning, development, and career progression
• Competitive compensation and benefits package
• A culture that promotes inclusion, accountability, and continuous improvement

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.