Coach Team Lead

At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Internal Eligibility: This opportunity is open to existing GCX Team Leaders at levels L22-L23. Employees at L24 may also be considered based on their experience, qualifications and alignment with the role.

Work Model & Location: This opportunity is open to GCX employees across all US GCX markets. The role follows a hybrid work model. Employees currently designated as remote may remain remote; however, employees currently office-based or hybrid will not transition to remote as part of this role.

About the team and the role:

As Coach Team Lead you will lead a global team of specialist coaches focused on improving teammate capability, performance and business outcomes. Reporting to the Head of Learning and Development, you will be responsible for the performance, development, wellbeing and deployment of your coaching team.

Your focus will be on ensuring coaching delivers measurable, sustained improvements rather than simply increasing the number of coaching sessions delivered. You will build a flexible, highly capable coaching team that can respond to changing business priorities across teams and geographies.

Working closely with Operations, Team Leaders, Coaching Strategy & Standards, and Coach Capability & Certification, you will help ensure specialist coaching is targeted, effective and aligned with business needs.

What you will accomplish:

• Lead and develop a team of specialist coaches, setting clear performance expectations, providing actionable feedback and supporting individual development, wellbeing and engagement.
• Deliver measurable improvements in teammate performance by directing coaching resources towards priority capability gaps and ensuring interventions lead to meaningful, sustained outcomes.
• Build a skilled and adaptable coaching team by ensuring all active coaches achieve and maintain certification, strengthening core coaching capabilities and developing specialist expertise aligned with business needs.
• Improve coaching quality and consistency through regular observation, calibration, practice and targeted development, ensuring high professional standards across the team.
• Use data and performance insights to drive decisions, evaluating coaching effectiveness, identifying development opportunities and demonstrating the connection between coaching interventions and sustained performance improvements.
• Optimise coaching capacity across teams and geographies, adapting deployment to changing business priorities while balancing coaching delivery, preparation, reinforcement and professional development.
• Partner with Operations, Team Leaders and cross-functional teams to align coaching with performance priorities, share insights on recurring capability gaps and inform improvements to coaching strategies and learning solutions.

What you will bring:

• Advanced coaching and coach-development skills, with the ability to build team capability, maintain professional standards and support continuous improvement.
• Strong people-leadership and performance-management skills, including setting clear expectations, providing constructive feedback, developing others and managing performance fairly and effectively.
• The ability to interpret coaching-effectiveness data and performance insights, identify trends and translate findings into practical actions that improve outcomes.
• Knowledge of coaching certification, quality assurance and calibration practices, with an understanding of how to maintain consistent coaching standards.
• Confidence working with AI-enabled coaching and performance systems to support evidence-based decisions and improve coaching effectiveness.
• Sound judgment, adaptability and a focus on outcomes, with the ability to prioritise competing demands, respond to changing business needs and recognise when alternative interventions or escalation may be required.
• An inclusive and collaborative leadership approach, with the ability to build trust, influence stakeholders and work effectively across remote, culturally diverse teams and different geographies.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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