Customer Success Manager

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role

As a Client Success Manager at Certilogo, you will own an assigned portfolio of clients, with responsibility for building strong relationships, driving retention and delivering measurable client outcomes.

You will work with a high degree of autonomy, using data, insights and available tools to identify priorities, anticipate challenges and deliver results. Working closely with the Client Portfolio & Ecosystem Lead, you will contribute to client success, commercial opportunities and effective portfolio management.

What you will accomplish

• Own and manage an assigned portfolio of B2B client relationships, building trust with key stakeholders, understanding their priorities and ensuring timely delivery of agreed commitments.
• Drive client retention and success by monitoring client health, identifying emerging risks, proactively resolving issues and managing renewals and routine commercial activities.
• Deliver measurable client outcomes by identifying opportunities to strengthen client value, improve engagement and support long-term relationship quality.
• Analyse client, commercial and operational data to identify trends, risks and opportunities, translating insights into actionable recommendations and informed decisions.
• Support the Client Portfolio & Ecosystem Lead with commercial opportunities, including opportunity management, CRM updates, contracts, client analysis and commercial follow-up.
• Take ownership of client issues from identification through resolution, coordinating stakeholders, anticipating dependencies and ensuring clear, timely communication.
• Maintain accurate client and commercial records while consistently delivering high-quality work, meeting deadlines and managing competing priorities independently.

What you will bring

• Proven experience in Account Management, Client Success, Customer Success, Project Management or a comparable client-facing commercial role, with a track record of building strong B2B relationships, including with senior stakeholders.
• Strong analytical skills, with the ability to interpret data, identify patterns and translate insights into practical actions and measurable outcomes.
• Commercial awareness and experience supporting client retention, renewals and value creation.
• Demonstrated ability to work independently, take ownership of priorities, solve problems and deliver results.
• Strong organisational, project management and stakeholder management skills, with a proactive and structured approach to managing multiple priorities and delivering accurate, high-quality work.
• Confidence using CRM systems, spreadsheets, dashboards and other business tools to manage client information and support data-driven decisions.
• Strong written, verbal and presentation skills, with proficiency in both English and Italian.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a range of insurance coverage (including medical) and/or other benefits (including retirement plan eligibility and various paid time off benefits, such as PTO, wellbeing and parental leave). Details of participation in these benefit plans will be provided upon an offer of employment.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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