Manager, Compliance Strategy & Ops

At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role

eBay’s Compliance organization address key regulatory, compliance, and operational requirements impacting eBay’s platform, customer and seller experiences, and business operations.

The team works closely with partners across Product, Legal, Compliance, Risk, Trust, Operations, Customer Support, Analytics, and Finance, to deliver solutions that balance regulatory obligations, customer and seller experience, and operational scalability.

The impact of this work is significant, helping eBay strengthen compliant operations, reduce risk, and scale sustainably in an increasingly complex and evolving regulatory environment!

We’re looking for a Manager, Compliance Strategy & Operations to support key vertical functions within eBay’s compliance portfolio. Reporting to the Director of Strategy and Operations, you will join a team of managers who each serve as the primary operations support resource for specific vertical leaders.

This role sits at the intersection of planning, operations, and cross-functional coordination. You will support the operating mechanisms that enable the organization to track priorities, coordinate across teams, follow up on action items, and maintain operational visibility for team leads.

The role requires structured thinking and diligent execution. You will assist with planning cycles, day-to-day operational task tracking, cross-functional coordination, and routine reporting.

Success in this role requires strong organizational skills, adaptability, a collaborative mindset, and the ability to turn guidance into clean, actionable follow-through.

What you’ll do

• Provide operational support for assigned vertical compliance teams, assisting with day-to-day vertical operations, vendor tracking, invoice processing, and purchase order management.
• Partner across Compliance, Finance, Analytics, and regional teams to ensure key compliance priorities, dependencies, and decisions are reflected in broader business plans and roadmaps.
• Consolidate vertical financial data, vendor expenses, and resource tracking inputs into regular team budget reports and operational updates.
• Support annual and quarterly planning cycles for vertical functions by organizing schedules, populating standardized cross-vertical templates, and gathering inputs.
• Log and track key risks, action items, dependencies, and operational gaps across initiatives, helping follow up with owners to ensure timely resolution.
• Help identify routine process improvements, maintain documentation and playbooks, and utilize modern digital and AI productivity tools to boost daily efficiency.
• Support efforts to improve internal enablement, especially where compliance requirements need to be clearer, more scalable, and easier to operationalize.

What you’ll bring

• 3-5+ years of experience in business operations, compliance operations, project coordination, or a related individual contributor role, ideally within technology, e-commerce, or marketplaces.
• Hands-on experience supporting operational workflows or project tracking, with strong attention to detail and organized execution.
• Solid foundational skills in operational tracking, template management, financial data logging, and regular status reporting.
• Good problem-solving and analytical skills, with the ability to organize data and flag issues or discrepancies effectively.
• Strong interpersonal and collaboration skills, with the ability to coordinate across cross-functional team members and track down required inputs.
• Excellent communication and storytelling skills, particularly the ability to translate complex topics into clear, concise updates and recommendations.
• Ability to work effectively on task execution while understanding the larger operational context and priorities.
• Familiarity with automation and AI tools, and a demonstrated ability to use technology to improve operational efficiency, visibility, and decision-making.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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