Product Manager

At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Product Manager, Shipping as a Service (L24)

About the Team and the Role

eBay Shipping is evolving from a marketplace capability into a reusable global platform. Our ambition is to make eBay's shipping services available to eBay entities and subsidiaries, external marketplaces, third-party commerce and logistics platforms, and sellers operating across multiple channels.

We are looking for a customer-obsessed Senior Product Manager to own the end-to-end partner and client journey - from opportunity discovery and solution shaping through integration, launch and adoption. You will help early clients succeed while ensuring their needs are translated into scalable platform patterns rather than one-off implementations.

This role sits at the intersection of B2B product, developer experience and global go-to-market. You will work closely with eBay Shipping Product and Engineering teams, Design, Analytics, Business, Legal, Finance, Operations and partner-management teams to create a repeatable model for bringing new clients onto the platform.

What you will Accomplish

· Define the product strategy and roadmap for client onboarding, partner integrations and adoption of Shipping as a Service.

· Segment and prioritize target customers and use cases across eBay entities, subsidiaries, marketplaces, third-party platforms, high-volume sellers and multi-channel businesses.

· Own the complete client journey from discovery and requirements through technical integration, certification, production launch, growth and support.

· Develop repeatable integration patterns, reference journeys and onboarding playbooks that reduce time to first API call, first label and production scale.

· Partner with the Platform PM and Engineering teams to translate client needs into reusable APIs, configuration and operational capabilities.

· Shape the developer and partner experience, including documentation, onboarding, authentication and access controls, sandbox journeys, sample applications, integration checklists, and support processes.

· Work with client teams to define embedded shipping experiences that are simple, trustworthy and consistent while allowing appropriate flexibility for their customers.

· Lead cross-functional launch readiness across Product, Engineering, Business, Legal, Security, Payments, Reconciliation, Shipping Operations, Customer Support and Analytics.

· Build feedback loops with clients and partners to identify friction, prioritize improvements and continuously strengthen the platform proposition.

· Establish and own adoption metrics such as integration cycle time, activation, active clients, shipment volume, repeat usage, support contacts and partner satisfaction.

· Tell a compelling product and business story that aligns senior stakeholders around target clients, investment priorities, launch sequencing and measurable outcomes.

What you will Bring

· 3+ years of product management experience, ideally across B2B, B2B2C, marketplaces, SaaS, developer products or platform integrations.

· Experience taking complex integrations from early discovery through production launch and adoption.

· Strong customer-discovery skills and the ability to distinguish reusable platform needs from client-specific requests.

· A track record of designing effective onboarding, activation or partner experiences using qualitative insight and funnel data.

· Strong understanding of APIs and technical integrations, with the ability to work credibly with client and platform engineering teams.

· Excellent product judgement, prioritization and execution discipline in ambiguous, multi-stakeholder environments.

· Strong analytical mindset; comfortable defining metrics, measuring integration and adoption funnels, and using data to prioritize improvements.

· Exceptional communication and stakeholder-management skills, including the ability to align senior internal leaders and external partners.

· Ability to operate globally across markets, time zones, regulatory models and different client operating contexts.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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