Sr Mgr, CF/IP Policy Ops Lead

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About the team and the role:

At eBay, we work to keep counterfeit items off our marketplace, protect intellectual property rights, and help buyers and sellers participate in a trusted global marketplace. Our work helps keep the marketplace safe, fair, and easy to use for buyers, sellers, rights owners, and partners.

As the Senior Manager, Counterfeit & Intellectual Property Policy Operations Lead, you will set the direction for eBay’s global counterfeit and IP policy operations. You will lead a team of Policy Managers and Policy Specialists who translate counterfeit and IP risk, legal requirements, marketplace trends, and customer needs into clear policies, practical enforcement standards, and measurable outcomes.

You will work closely with Legal, Regulatory, Product, Engineering, Customer Service, Analytics, and Operations to develop policies that are clear, scalable, measurable, and ready to support modern enforcement tools. This is a high-impact role at the center of marketplace trust, balancing customer trust, seller fairness, rights owner protection, marketplace growth, and compliance.

What you will accomplish:

• Lead eBay’s global counterfeit and IP policy operations strategy, guiding policy intent, risk assessment, enforcement planning, and continuous improvement.

• Identify and prioritize emerging IP issues, rights owner concerns, regulatory changes, seller behavior patterns, enforcement gaps, appeal trends, and customer impacts.

• Establish consistent approaches for documenting policies, requirements, controls, enforcement standards, and decision frameworks, while raising quality standards and removing barriers to execution.

• Make policies and enforcement requirements easier for sellers, rights owners, and internal teams to understand and apply.

• Use enforcement outcomes, appeal data, false-positive and false-negative signals, seller impact, rights owner reports, and operational results to assess performance and improve policies and enforcement.

• Provide senior leaders with clear recommendations on IP risk, enforcement health, performance, and areas requiring action.

• Represent counterfeit and IP policy operations in governance forums, planning discussions, and major marketplace initiatives, partnering across Legal, Regulatory, Product, Engineering, Customer Service, Analytics, and Operations.

What you will bring:

• 10+ years of relevant experience in counterfeit and intellectual property, trust and safety, ecommerce policy, platform governance, legal operations, risk, compliance, program management, strategy development, consulting, or analytics.

• Experience leading managers, senior individual contributors, policy experts, or domain specialists in a global environment, with the ability to build credibility and influence across teams.

• Strong judgment and the ability to translate complex legal, policy, operational, customer, and data inputs into clear strategies, practical requirements, and action.

• Strong written and verbal communication skills, including experience presenting recommendations to senior leaders and internal or external groups.

• Strong analytical and strategy development skills, including advanced Excel and PowerPoint skills, SQL/database querying, and an understanding of data warehouse architecture.

• Familiarity with AI tools and an AI-first approach, including using technology to improve insight, execution, and decision-making. A BS/BA in a related field is required; a master's or MBA and degrees in business or analytics are preferred.

• A solutions-focused approach, with the ability to challenge existing practices, support positive culture change, consider impacts on both buyers and sellers, and take initiative. This role follows eBay's hybrid model and requires working onsite at the Dublin, Ireland office three days per week.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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