Analyst, Software Asset Management

Requisition ID

36989

Office Country

Bulgaria

Office City

Sofia

Division

Information Technology

Full-Time/Part-Time

Full Time

Contract Type

Fixed Term

Contract Length

3 years

Posting End Date

05/11/2026

Help us maximise the value of our software investments while maintaining compliance across a global technology environment.

We are seeking an Associate, Software Asset Management (SAM) to support the management and optimisation of our enterprise software estate. This is an excellent opportunity for someone with a passion for technology, data analysis and governance who is looking to develop their expertise in Software Asset Management within a complex and dynamic organisation.

You will work closely with Technology, Procurement, Finance, Vendor Management and external software providers to ensure software assets are accurately managed, compliant and cost-effective throughout their lifecycle.

What you'll be doing

• Support Software Asset Management activities across the full software lifecycle, including software discovery, inventory management, licence allocation, entitlement management, compliance monitoring and optimisation.
• Perform software licence reconciliation and Effective Licence Position (ELP) analysis to identify compliance gaps, licensing risks, underutilised software and cost-saving opportunities.
• Maintain accurate and complete software asset records within ServiceNow SAM Pro, including software models, entitlements, contracts, licence metrics, publisher information and usage data.
• Support software publisher onboarding, software normalisation and the integration of entitlement and consumption data to improve the quality and reliability of SAM information.
• Assist with software licence renewals, vendor audits, compliance reviews and optimisation initiatives.
• Partner with Procurement, Contract & Vendor Management, Finance and Technology teams to support effective software governance and licence management.
• Contribute to dashboards, reporting, data quality improvements and process documentation that enable informed decision-making on software compliance, utilisation, costs and risk management.

What we're looking for

Must have

• Understanding of Software Asset Management (SAM), IT Asset Management (ITAM) principles and software asset lifecycle processes.
• Experience with ServiceNow SAM Pro or a comparable Software Asset Management platform.
• Knowledge of software licensing concepts, entitlement management, compliance controls and licence reconciliation.
• Familiarity with major software publishers and licensing models, such as Microsoft, Oracle, IBM, Adobe and other enterprise vendors.
• Strong analytical and problem-solving skills, with the ability to interpret inventory, entitlement, contract and usage data.
• Good Excel, reporting and data analysis skills, with the ability to generate meaningful insights and recommendations.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across technical and business teams.

Nice to have

• Experience supporting software audits, compliance assessments or optimisation programmes.
• Knowledge of ITIL practices, Agile ways of working and continuous improvement methodologies.
• Relevant ServiceNow, SAM, ITAM or ITIL certifications.

Why join us?

This role offers the opportunity to build expertise in one of the fastest-growing disciplines within IT governance and technology operations. You'll gain exposure to enterprise-scale software asset management, work with leading technology vendors and help drive optimisation initiatives that deliver measurable business value.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).