Senior Patching Engineer

Position Summary

ECI has an exciting opportunity for a Sr. Patching Engineer, who will work on incidents and requests related to patching. They will be focusing on patching both Windows and Linux-based operating systems, and other technologies.

In this role, the successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

This is an onsite role for employees commutable to ECI's Manila office

 Responsibilities

Manage and deploy Windows updates and security patches to servers and workstations using ConnectWise Automate, Intune and SCCM

Manage and deploy Linux patches and updates using appropriate tools and methodologies (e.g., yum, apt, zypper).

Develop and maintain patching schedules and procedures for both Windows and Linux systems to minimize system downtime and ensure business continuity.

Thoroughly test patches in pre-production environments to identify and resolve potential conflicts or issues before deployment to production systems.

Monitor patch deployment progress and verify successful installation across all platforms.

Troubleshoot and resolve Windows and Linux patching issues, including failed installations, conflicts, and performance problems.

Maintain accurate records of patching activities, including patch versions, deployment dates, and affected systems (Windows and Linux).

Collaborate with other IT teams to coordinate patching activities and ensure minimal disruption to business operations.

Stay up-to-date with the latest security vulnerabilities and patches released by Microsoft, Linux distributions, and other vendors.

Proactively identify and report potential security risks related to unpatched systems (Windows and Linux).

Contribute to the development and improvement of patching processes and procedures for all supported operating systems.

Provide technical support and guidance to other IT staff on patching-related issues for both Windows and Linux.

Document troubleshooting steps and resolutions for common patching issues across all platforms.

Create reports on capacity and compliance for patching

Work on P1/2 incidents as required

Develop internal SOPs and standards for patching operations ·

Timely compile specific reports based on different metrics if required

Qualifications (Knowledge, Skills, Abilities)

Candidate should have 8+ years of total experience in technology

Minimum 5 years patching

 Proven experience as a Patching Engineer or similar role, with a focus on mixed Windows and Linux environments.

Strong understanding of Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022) and desktop operating systems (Windows 10, Windows 11).

 Strong understanding of Linux operating systems (e.g., RHEL, CentOS, Ubuntu, Debian, SUSE).

 Hands-on experience with ConnectWise Automate for patch management and automation.

 Proficient in using SCCM (System Center Configuration Manager) for patch deployment and management.

Excellent troubleshooting skills in Windows Server and Linux environments, including identifying and resolving patching-related issues.

 Knowledge of Microsoft patching methodologies and best practices.

 Knowledge of Linux patch management tools and best practices.

Understanding of security vulnerabilities and patch management principles across platforms.

  Ability to work independently and as part of a team.

 Strong communication and documentation skills.

Bonus points if you have:

Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP

Experience with patching technologies and methodologies

Working Conditions

Ability to work in an independent environment with moderate supervision

Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)

Ability to travel for business and work beyond normal business hours when necessary

Ability to be flexible and successfully respond to multiple work pressures

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components