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Manila - Workforce Management

eClerx • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5 months ago
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Location
In office (Muntinlupa)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on May 14, 2026. eClerx scores A on the Alion truth index.

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eClerx

eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.
eclerx.com • HQ: Mumbai, India • AI Consulting & Integration • IT Consulting & Digital Transformation • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2000
Tech stack of eClerx
Backed by Peak XV Partners
  • Forecast workload and staffing requirements
  • Create and manage employee schedules and shift plans
  • Monitor real-time performance and adjust staffing as needed
  • Track service levels, adherence, and productivity metrics
  • Analyze historical data to improve forecasting accuracy
  • Coordinate with operations to manage absences, leaves, and attrition impact
  • Generate performance and staffing reports for management
  • Ensure optimal resource allocation to meet business targets
  • Support capacity planning and long-term workforce strategy
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