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Process Manager

eClerx • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 1 month ago
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Salary
≈ $19k – $43k per year (Estimated)
Location
In office (Mumbai)
Seniority
Principal · 12+ years exp

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Sep 15, 2026. eClerx scores C on the Alion truth index.

Overview
Company
Impact
Profile match

eClerx

eClerx is an Indian knowledge process outsourcing and analytics company that provides data management, operations, analytics and automation services to large enterprises. Founded in 2000 and listed on the Indian stock exchanges, it serves financial services, communications, retail, technology and media clients from delivery centres in India, the Philippines, Thailand and Europe, covering digital customer operations, financial markets operations and programmatic media buying. The company is headquartered in Mumbai, India.
eclerx.com • HQ: Mumbai, India • AI Consulting & Integration • IT Consulting & Digital Transformation • Analytics & BI Consulting • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2000
Tech stack of eClerx
Backed by Peak XV Partners

Roles & Responsibilities:

  • 8+ years / 12+ years of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation.
  • Strong understanding of Institutional KYC requirements, including CDD, EDD, Periodic Reviews, Event-Driven Reviews, Financial Institutions, Correspondent Banking, Asset Managers, Funds, Investment Vehicles, Corporates, and Complex Ownership Structures.
  • Proven expertise in gathering, analyzing, and translating business, operational, and regulatory requirements into process flows, functional specifications, user stories, and acceptance criteria, supporting technology-enabled transformation initiatives.
  • Act as the primary liaison between Financial Crime Compliance, Operations, Product, and Technology teams to define and deliver strategic KYC transformation initiatives.
  • Partner and collaborate with Product Managers and AI teams to identify, prioritize, and define Agentic AI use cases across the KYC lifecycle.
  • Support the design of AI-enabled capabilities, including document intelligence, data collection, risk assessment, case summarization, workflow orchestration, and review automation.
  • Conduct process assessments, identify automation opportunities, and define future-state operating models.
  • Lead workshops with Compliance, Operations, Product, and Technology stakeholders to validate requirements and solution designs.
  • Support backlog management, sprint planning, UAT, model validation, pilot testing, and production implementation activities.
  • Understanding of AI governance, human-in-the-loop controls, model explainability, and risk management principles within regulated environments.
  • Strong understanding of KYC target operating models, controls, and risk mitigation processes.
  • Experience working with Agile product development teams.
  • Experience working on automation, GenAI, AI-assisted workflows, Agentic AI, or digital transformation initiatives.
  • Excellent stakeholder management, communication, facilitation, and presentation skills.
  • ACAMS certification preferred.
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