Sr. Operations Manager

Key Responsibilities:

Operational Leadership & Delivery Excellence

• Lead the day-to-day management of Finance & Accounting operations (e.g., P2P, O2C, R2R, FP&A, ICFR compliance), ensuring consistent achievement of SLAs, KPIs, and quality standards.
• Develop and execute operational strategies that align with client objectives, organizational goals, and process optimization initiatives.
• Ensure seamless coordination across functions such as transitions, quality, training, and automation to enable operational scalability and service consistency.
• Anticipate business and client needs, and proactively recommend solutions to improve cost efficiency, turnaround time, and control effectiveness.

Client & Stakeholder Management

• Serve as the primary operations point of contact for key client stakeholders, ensuring strategic alignment, issue resolution, and partnership growth.
• Lead governance and performance review sessions with clients, presenting data-driven insights and improvement plans.
• Build trusted relationships with clients by demonstrating operational transparency, domain expertise, and business acumen.

People Leadership & Performance Management

• Lead and develop a team of Process Managers and Assistant Managers, ensuring high engagement, capability building, and career development.
• Set clear performance objectives, monitor results, and drive accountability through regular coaching and performance reviews.
• Foster a culture of collaboration, operational discipline, and continuous learning within the team.

Process Excellence & Transformation

• Drive continuous improvement and transformation initiatives leveraging Lean, Six Sigma, and automation methodologies.
• Identify and implement process standardization and digital enablement opportunities to improve efficiency and control.
• Partner with the Operations Head and Transformation teams to design, test, and roll out automation or analytics solutions.

Governance, Risk & Compliance

• Ensure compliance with client controls, company policies, and relevant statutory and regulatory requirements.
• Oversee audit preparedness and remediation activities for the assigned accounts.
• Maintain strong internal control processes aligned with ICFR and SOX standards where applicable.

Qualifications:

• Education: Bachelor’s Degree in Accounting, Finance, Business Management, or related field (CPA or MBA preferred).
• Experience: Minimum 10 years of progressive experience in Finance & Accounting Operations, with at least 5 years in a senior leadership or process management role within a shared services or BPO environment.
• Functional Expertise:
  • Deep understanding of end-to-end F&A processes (P2P, O2C, R2R, FP&A).
  • Strong grasp of accounting principles, financial controls, and reporting standards.
  • Experience in driving process automation, transformation, and digital enablement in finance operations.
• Leadership: Proven track record of leading large teams, managing multiple clients or business units, and developing high-potential talent.
• Client Management: Excellent stakeholder management and executive communication skills with experience in global client engagement.
• Analytical Mindset: Strong problem-solving and analytical capabilities with data-driven decision-making.
• Tools & Systems: Proficient in ERP systems (SAP, Oracle, D365, Netsuite) and F&A automation or workflow tools.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa (hybrid setup).

Key Attributes:

• Strategic thinker with strong financial acumen and operational discipline.
• Results-oriented, with a bias for action and continuous improvement.
• Confident communicator capable of influencing senior stakeholders.
• Passionate about building capable teams and delivering operational excellence.