Senior Technical Engineer

Job Highlights 

• Take the first step into leadership by guiding junior engineers day to day 
• Hands-on training on data security technologies we deploy 
• Broad exposure in live and challenging environments across diverse cybersecurity technologies 
• Flexible working hours and result oriented 
• Work with a dynamic and enthusiastic team 
• Have fun! 

Job Description 

We are looking for a senior engineer who deploys diverse cybersecurity technologies, supports day-to-day managed services for our clients and fixes challenging technical issues, while guiding our junior engineers. You will report to the Technical Services Manager. 

This is what your role will look like: 

Guiding the team 

• Assign and follow up on daily tasks for junior engineers 
• Coach juniors on the job and review their work (configurations, scripts, documentation) before handover to clients 
• Share technical know-how through walkthroughs, knowledge-base articles and internal sessions 

Managed services 

• Handle day-to-day monitoring, health checks and alerts for client platforms 
• Resolve incidents and service requests within SLAs, escalating to the Technical Services Manager when needed 
• Carry out changes, patches and upgrades during agreed maintenance windows 
• Keep runbooks, client records and the knowledge base up to date 

Technical delivery 

• Act as the first escalation point for technical issues; lead troubleshooting and root cause analysis 
• Lead the technical work on assigned projects: installation, configuration, testing and handover 
• Evaluate new technologies and share findings with the team 

Clients and stakeholders 

• Support the Sales team and the Solution Manager on technical requirements and PoCs 
• Coordinate with vendors and principals on technical escalations 

Skills Required 

Core (must have) 

• Hands-on experience with at least one of these security technologies: Encryption, Key Management, Data Discovery & DSPM, Attack Surface Management (ASM) platforms or CMDB; training on the rest will be provided 
• Good understanding of security principles and frameworks such as NIST CSF 
• Strong troubleshooting skills and willingness to help others solve problems 

Supporting (working knowledge) 

• Networking: TCP/IP, routing, firewalls, VPN, DNS, packet capture 
• Windows, Linux and macOS administration 
• Virtualisation technologies such as VMware and Hyper-V 
• Cloud platforms (AWS, Azure, GCP) 
• MSSQL, Oracle and MySQL databases 
• REST APIs and basic integration work 

Added Advantage 

• Experience guiding or coaching junior engineers 
• Experience with SLA-based support using a ticketing/ITSM tool (e.g. Zoho Desk, Jira Service Management) 
• ITIL knowledge or ITIL Foundation certification 
• Knowledge of PKI and crypto key exchange (symmetric and asymmetric) 
• Vendor or professional certifications (e.g. CompTIA Security+, CCNA/CCNP Security, AZ-500) 
• Scripting and automation skills (Python, PowerShell, Bash) 

Requirements

1. Candidate must possess at least a Bachelor's Degree in Information Technology, Cyber Security, Computer Science or equivalent. 
2. At least 2–3 years of working experience in Cyber Security, IT Security or a related field. 
3. High degree of initiative and dependability; able to work with minimal supervision. 
4. Good written and spoken communication in English and Bahasa Malaysia; able to communicate effectively with clients and the team. 
5. Willing to support on-call duty when required. 
6. Must possess own transport and be willing to travel when required. 

Skills

Troubleshooting (Problem Solving), Deployment Project, Problem Management, Incident Management, Technical Documentation, Communication, Technical Leadership, Security Risk Management, Willingness To Learn, Technical Support