Technical Lead - Node.js/React.js - Omnichannel Dialer & AI Platforms
First seen by Alion on Sep 25, 2026.
Tech Lead :
Experience : 12 - 15 years
Location : Gurugram
We're building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you'll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.
What You'll Do :
- Lead design and development of our AI-powered omnichannel dialer platform.
- Architect scalable SaaS systems using modern full-stack and cloud technologies.
- Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance (DNC, GDPR, TCPA).
- Build real-time monitoring, analytics and reporting dashboards for managers and supervisors.
- Champion DevOps : CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
- Mentor developers, enforce coding standards, and lead sprint delivery.
- Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.
Primary Skills :
- Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.
- Solid database expertise : PostgreSQL, MongoDB/Redis (preferred).
- Proven SaaS architecture experience on AWS/GCP/Azure.
- Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
- Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).
- Excellent problem-solving, architecture, and leadership skills.
- 12+ years in software development, including 3+ years leading teams.
Secondary Skills :
- Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.
- Knowledge of SIP, WebRTC, and telephony systems.
- Familiarity with autodialer modes : predictive, power, progressive, preview.
- CRM integration experience with Salesforce, HubSpot, Zoho.
- Understanding of compliance standards (DNC, GDPR, TCPA).
- Experience with real-time analytics dashboards and call center KPIs.
Bonus Skills :
- AI/ML : NLP, STT, LLMs for intelligent call handling and summarization.
- Speech analytics, transcription, or AI-driven quality monitoring.
Skills
Omnichannel, Dialer, Conversational AI, Node.js, React.js, Javascript, Asterisk, Full Stack, SaaS