Hotel Operations Manager

Eden Estates Hotel & Resort Ltd is looking for an experienced and trustworthy Hotel Operations Manager to run the day-to-day business of the hotel. The manager leads the section heads, controls cost, protects stock and cash, grows sales, and reports to the General Manager.

• Employer: Eden Estates Hotel & Resort Ltd
• Job Type: Full-time
• Location: Lilongwe, Malawi
• Category: Hospitality
• Closing Date: 2026-11-21

• Operations and facility maintenance: direct daily section operations and enforce standards for service, cleanliness, safety and hygiene. Keep rooms, grounds and equipment well maintained.
• Sales, marketing and guest relations: promote lodging, dining, events, conference and playpark to raise occupancy, and resolve guest complaints quickly.
• Financial and inventory control: oversee purchasing, stock levels and waste prevention. Make sure all sales are recorded and supported by documents, and that daily revenue is banked in full.
• Team leadership and HR: supervise, train, schedule and appraise staff. Hold daily briefings and work with HR on discipline and staffing.
• Reporting: submit weekly gross profit, stock value and sales reconciliation reports, plus monthly stock and inventory variance reports, and report on room occupancy and maintenance.

• Advanced Diploma or Degree in Hospitality, Hotel Management or Business Administration
• 3 to 5 years of supervisory or management experience in hotel operations
• Good knowledge of front office, accommodation and food and beverage management
• Strong skills in stock control, cost management, sales reconciliation and financial reporting
• Strong leadership, communication and problem-solving skills
• Proficient in Microsoft Office and hotel management systems (PMS) such as Hotel Master

Send your CV and cover letter to:

h[email protected]

c c: [email protected]

Deadline: 21 November 2026

Eden Estates Hotel & Resort

Off Airwing-Kasiya Road, Lilongwe, Malawi

P.O. Box 242

Only shortlisted candidates will be contacted.

How to Apply:
Email: [email protected]
Closing Date: 21 November 2026