Business Analyst - IT | BICS

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Key highlights include:

• Powering over 13 billion digital communications each month
• Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries
• Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices
• Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies
• Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide

Please note that this position is based in Brussels and offered as a permanent contract (CDI). It is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week.

Job Title: Business Analyst - IT (Voice & Cloud Communication) 
Location: Brussels, Belgium 
Department: Application and Solution Development 

Role Overview 
 

As a Business Analyst IT, you will play a pivotal role in bridging business needs with technical solutions. You will be responsible for gathering and analyzing requirements, designing solutions, and supporting Agile development teams to deliver high-impact functionalities for BICS Voice and Cloud Communication services as part of Proximus Global. 
 

Key Responsibilities 

• Building and maintaining a strong and trustful relationship with our stakeholders via solid communication and close collaboration. 
• Engage with business and technical stakeholders to gather requirements and problem definitions, translating them into system requirements. 
• Prioritize and maintain the product backlog with the support of the Product Owner in a continuous collaborative mode. 
• Conduct meetings and closely collaborate with business community, end-users, platform owners, engineers, architects, developers, QA teams, process manager and external partners to shape and deliver effective business solutions. 
• Determine the detailed specifications required to develop and improve the business applications.  
• Achieve consensus by reconciling business needs, technical/security/legal constraints and architecture principles. 
• Ensure accurate and evolving effort estimations from project inception through detailed design and backlog management, enabling realistic planning and resource allocation. 
• Producing and maintaining comprehensive solution documentation artefacts (user stories, functiona

Your Profile 

• Solid IT background with minimum 3-5 years as business/functional analyst.  
• Strong analytical abilities with problem-solving and results-oriented mindset. 
• Proven practice of Scrum development methodologies, ceremonies and related tools. 
• Familiar with requirements gathering and development cost estimation techniques. 
• Ability to lead meetings, achieve compromises and articulate complex solutions to both business and technical audiences. 
• Aptitude to challenge status-quo and be innovative in solution definition. 
• Fluent in English with excellent interpersonal and collaboration skills.  
• Self-driven and autonomous, consistently applying an agile and value-driven approach to software development. 
• Learning and adapting quickly to new domain knowledge and technologies. 
   

Preferred Qualifications 

• Knowledge about cloud communication and voice carrier related services and technologies. Familiarity with BSS/OSS systems and service orchestration. 
• Experience in an international business environment and with distributed teams. 
• Practice of data modeling, data mining techniques and tooling (SQL, ERD,…). 
• Experience in designing application interfaces and API’s contracts.