Learning Experience Designer I, Human Resources

speed and scale, ensuring our 50,000 home-office associates and branch team members

are reskilled and upskilled to deliver on our commitment to serving more clients, more

completely through a purpose-driven, holistic financial experience.

The Learning Experience Designer I is responsible for the design, development, and

delivery of multi-modal high-performance learning experiences that build learner

capabilities, drive behavior change, and result in needed performance results. In this role,

you will enable a culture of continuous learning through human-centered learning and

performance design.

What You Will Do

• Facilitate engaging learning experiences through virtual and in-person training, workshops, and peer-led learning sessions.
• Partner with business leaders, stakeholders, and Learning & Development teams to design, develop, and deliver learning solutions that drive business results.
• Apply Practice Management expertise and an understanding of branch team dynamics to create learning experiences that support Proven Practices and improve performance.
• Design innovative, learner-centered solutions using research, collaboration, prototyping, and emerging technologies, including AI, to drive capability building and behavioral change.
• Develop multi-modal learning experiences that encourage adoption and enable learners to apply new skills in meaningful, performance-focused ways.
• Monitor learning effectiveness using feedback, insights, and performance data to continuously improve learning solutions.
• Lead collaborative design and validation sessions to ensure high-quality, scalable learning experiences.
• Stay current on industry trends, learning best practices, and evolving field needs to enhance learning strategies and outcomes.