Information Security and Technology Associate

EDX is looking for an Information Security and Technology Associate to support security operations, access management, compliance, and core IT operations.

You will support security operations, access management, risk management, compliance initiatives, and core IT operations. You will investigate alerts and incidents, manage access and endpoints, support audits and control evidence, resolve internal IT requests, and help automate and scale IT and security workflows.

• Assist with security monitoring, alert investigation, incident response, containment, remediation follow-up, and post-incident reviews
• Support vulnerability tracking and remediation workflows
• Support compliance frameworks through control execution, documentation, and evidence collection
• Contribute to vendor risk assessments, internal audits, remediation tracking, SOPs, runbooks, and incident playbooks
• Provision and deprovision system access according to least-privilege principles
• Provide Tier 1 on-call support in a weekly rotation
• Act as the primary contact for internal IT requests and help desk activities
• Triage, resolve, and escalate IT issues
• Maintain and improve IT service management workflows using Jira Service Management
• Maintain endpoint and mobile-device asset inventory and lifecycle tracking
• Coordinate patch management across workstations, mobile devices, network appliances, and endpoint applications
• Identify opportunities to automate, standardize, and scale IT and security operations

• At least 1 year of experience in IT support, systems administration, security operations, or a related role
• Exposure to security operations, incident response, alert investigation, vulnerability remediation, or compliance support
• Hands-on experience with identity and access management workflows
• Experience supporting IT help desk operations, ticket triage, escalation, and user support workflows
• Experience with endpoint management, SaaS platforms, and asset lifecycle support
• Familiarity with endpoint enrollment, configuration, patching, and macOS and iOS device support
• Ability to follow runbooks, escalation paths, SOPs, and operational procedures
• Strong written documentation skills