Technician

Join Electrolux Professional Group - as

SERVICE TECHNICIAN

ABOUT THE JOB

For our Electrolux Professional Laundry team in Malaysia, we are looking for a Service Technician who would be responsible for conducting technical support activities to ensure Electrolux Professional’s customers after sales services excellence. Also, to provide technical products training to internal Professional, and external to customers and third parties to ensure excellence in product knowledge.

ABOUT YOUR TASKS:

• Technical Support - Provide technical support activities on site for customers on ad hoc basis

• Accredited services team management

Implement the technical evaluation program to define accreditation standards for technical skills level of ASCs.

Conducts audits and evaluation of technical supports team of dealers and accredited services suppliers to ensure teams meet Professional service capability requirements’

• Training

Conduct technical support and products knowledge training for customers, dealers’ team, accredited services suppliers as per training plan and on ad hoc basis

• Reporting

Preparing technical intervention report

Monthly report feedback on products performances and issues from customers, dealers, sales team.

ABOUT YOU

• The person must have technical knowledge & expertise of similar products

• The person should have good interpersonal skills

• The person require to have the ability to convince external parties to accept new practices, approaches, and solutions

• Experience in similar industry of 3 - 5 years

REQUIRED COMPETENCES

• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.

ABOUT OUR BENEFITS:

- Fair compensation and benefits package in line with the market

- Flexible hybrid workplaces that include remote and in-office roles

- Room to express your potential, develop and strengthen your competences

- Continuous learning opportunities

- Diversified, multi-cultural environment