1st or 2nd Line Support Engineer

Reference: JHB001262-HLG-1

SUPPORT ENGINEER L1 / L2 (NETWORKING & VOICE)
Location - Sandton Johannesburg (1 day per week work from home).
Love solving problems? Hate standing still? This one’s for you.
Our client is a fast-moving tech business that grows its people from within, and its support team is where the growth starts. They want a Support Engineer with real energy, big curiosity and the drive to keep learning. Start at L1 or step in at L2, depending on what you bring. Duties & Responsibilities THE ROLE
You’ll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You’ll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.

WHAT YOU’LL DO

• Diagnose and resolve network, voice and connectivity issues
• Analyse traffic and performance to spot bottlenecks and improvements
• Configure devices, run upgrades and keep things secure
• Log tickets and build knowledge base articles
• Work with clients and internal teams to find solutions
• Join the on-call rotation and travel to client sites occasionally

WHAT YOU BRING

• Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2)
• Exposure to VoIP, SIP and unified communications
• Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft
• Sharp analytical skills and a genuine love of problem solving
• Great communication, able to explain tech simply to non-techies
• Relevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus

YOU ARE

• Passionate, dynamic and full of VOOMA
• A self-starter who studies, experiments and asks questions without being told
• Hungry to grow and willing to do what it takes to get there
• Detail-focused, adaptable and a great team player

NOT A FIT IF you’re looking for a quiet seat and a slow pace. This is for someone who wants to be great at this, and fast.
Ready to level up your career? Apply now with your CV. Package & Remuneration R 20 000 - R 30 000 - Monthly plus Includes pension fund and medical aid. Plus awesome wholesome lunches prepared daily