Customer Support Specialist
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 15, 2026.
About Elorus
Elorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.
With over a decade of experience, we combine the reliability of a mature company with the drive for continuous innovation. We're a team of passionate professionals committed to building great software and delivering exceptional service.
About This Position
Elorus provides free support to all users, regardless of their subscription. We believe a software service is only as good as the support it delivers. Our support team strives to offer users the best experience possible.
We are looking for a Customer Support Specialist with a passion for understanding customer needs and helping them make the most of our platform. The role involves taking ownership of issues and seeing them through to resolution-enhancing Elorus’ reputation for exceptional customer service.
What You’ll Do
- Answer user questions and resolve issues via chat, email, or phone.
- Create, organize, and publish support content (guides, FAQs, best practices).
- Document problem areas to support collaboration with the product team.
- Explain product updates and improvements to users.
Requirements
- 2+ years of experience as a Customer Support Specialist or similar role.
- Passionate & empathetic: Able to understand and relate to small business users.
- Always striving for more: Committed to improving the user experience and growing product knowledge.
- Advanced problem solvers: Creative in addressing unconventional or complex questions.
- Excellent verbal and written communication skills in English and Greek.
- Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks.
Preferred Qualifications
- Domain expertise in Finance, Business, or FinTech.
- Experience in accountancy or management, with knowledge of accounting principles.
- Strong understanding and passion for technology.
- Eagerness to learn and grow in a collaborative environment.
Benefits
- Competitive compensation based on experience.
- Fixed monthly meal allowances.
- Private health insurance.
- Hybrid work model (on-site & remote).
- Access to the latest tools and continuous learning opportunities.
- A modern and supportive workplace culture.