Spa Manager

As a Spa Manager, you will be responsible for the day-to-day operations of the Spa. You will lead by example the Spa team to deliver an exceptional service to the guests and ensure that the Spa’s operations run smoothly

About us

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay, we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Εὖ Ζῆν (Ef Zin), the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do

• Ensure that the Spa team adheres to all the hotel’s and company operational and service standards
• Able to provide guidance, encouraging teamwork, and facilitating related professional work processes
• Conduct checks on both treatment rooms and wider areas of the Spa to ensure it's clean, tidy, and well stocked with products and provisions
• Ensure all areas of the Spa are well-maintained at all times
• Ensure the guest experience is relaxing and in accordance with the hotel's standards
• Ensure the health and safety of guests and employees are paramount at all times
• Responsible for Spa employees’ weekly duty schedules and staff duty charts
• Responsible for the department training plan and conducting hands-on training for the new recruitment
• Motivate Therapists and ensure they have the confidence and skill set to promote and sell Spa services and retail Spa products
• Be on hand to deal with any customer issues

Requirements

• Proven experience working as a Spa Supervisor/Manager, preferably in a 5* hotel environment

• Licensed in massage therapy and cosmetology or aesthetics

• Excellent command of the English language

• Knowledge of a second language will be considered as an asset

• Hands on experience in massage techniques, manicures, pedicures and face/body therapies

• Able to handle any guest complaints or special requirements

• Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions

• Sound knowledge of anatomy, physiology, and different massage techniques

• Strong leadership, team, organizational and communication skills

• Exceptional customer service skills

Benefits

• A positive and collaborative working environment that values professionalism and mutual respect

• A competitive remuneration package, aligned with your experience and responsibilities

• The opportunity to be part of a forward-thinking organization, committed to continuous transformation and innovation in the hospitality industry

• A strong support system, where open communication, honest feedback, and authenticity are not only encouraged but celebrated

• A diverse and inclusive team culture, where individuality is embraced, and everyone contributes to shared success.

• Excellent career development opportunities, with clear paths for growth within the Group

• Provided uniforms and all necessary tools for your role

Join Our Team

• A team that is built on respect and excellent service over collaboration

• A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences

• A team of happy employees who are driven within their working environment to contribute to a common goal

• A team that celebrates achievements made individually and encourages a positive attitude and integrity.

• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breathe

• A mindful and considerate, people-oriented workplace

• A family-run company with exceptionally high standards for both the guests and the employees alike