Technical Support Engineer

Emagine • Bash • JavaScript • PowerShell • Python • 29 days ago
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In office (Zagreb)
Employment
Full-Time
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Emagine

Emagine is a pan-European business and technology consultancy specializing in high-end IT consulting and business transformation. Headquartered in Denmark, the company provides expert advice, managed teams, and managed services to enterprise clients in industries such as banking, finance, and telecommunications.
emagine.org • HQ: Copenhagen, Denmark • Professional Services

PROJECT DETAILS:

  • Language: English

  • Contract: B2B

  • Long-term cooperation, up to 12 months + possible extensions

  • Working model: onsite, Buzin, Croatia

  • Working hours: 08:00 - 16.30

Summary: The Technical Support Engineer role primarily focuses on providing in-depth support and troubleshooting for complex technical issues, ensuring seamless software deployment, maintaining documentation, and collaborating with both L1 and L3 support teams.

Responsibilities:

  • Support L3 teams for complex troubleshooting.

  • Analyze, troubleshoot, and resolve tickets escalated by Support L1 teams.

  • Test and deploy software releases/patches.

  • Perform validation tests including load, performance, high availability, accuracy, and security tests.

  • Investigate issues by analyzing logs during test execution and report incidents through a configuration management tool.

  • Produce and update documents for proper installation, testing, operations, and administration.

  • Maintain documentation, troubleshooting guides, and knowledge base articles.

  • Support the Service Delivery team on specific technical requests.

  • Ensure SLA compliance and timely issue resolution.

Key Requirements:

  • Strong knowledge in Linux (Red Hat, CentOS, Debian) and Windows or Server (2016, 2019, 2022).

  • Good relational database knowledge (MSSQL, PostgreSQL, Oracle, MongoDB).

  • Good scripting knowledge (Python, PowerShell, Bash).

  • Good understanding of network protocols (TCP/IP, HTTP) and security (TLS).

  • Knowledge of virtualization technologies (OpenStack, VMware, Kubernetes).

  • Knowledge of testing and monitoring tools (SOAPUI, Postman, Zabbix, Grafana, Prometheus).

  • Familiarity with ticketing and collaboration tools (Salesforce, Jira, Confluence).

  • Knowledge of DevSecOps tools and CI/CD (Jira, Testlink, Jenkins, Ansible, Terraform).

Nice to Have:

  • Ability to read the code in Java and/or JavaScript.

  • Advanced knowledge of automation in testing and deployment processes.

  • Experience in a customer-focused environment.

  • Prior experience in DevOps roles.

  • Certifications in relevant technologies (e.g., AWS, Azure, etc.).

Other Details:

  • Team Structure: Support and Service Delivery teams.

  • Operational Context: Fast-paced technical support environment.

  • Tools/Methodologies: Configuration management, documentation tools, troubleshooting guides.

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