Software Engineer II- ECM Specialization

Contributes to the design, development, and support of modern software solutions in an Agile/Scrum and DevOps environment, with a focus on Enterprise Content Management (ECM) and workflow automation. Applies modern engineering practices, including CI/CD, automated testing, infrastructure as code, and observability, to help deliver secure, resilient, and scalable services. Works with ECM technologies (e.g., OnBase, Kofax, ImageRight or similar) and supports integration of content services with enterprise applications and cloud platforms. This is an individual contributor role with no team leadership, supervisory, or people-management responsibilities.

RESPONSIBILITIES/TASKS:

• Develops, configures, and supports Enterprise Content Management (ECM) platforms and content services (e.g., OnBase, Kofax, ImageRight), including workflow automation, integrations, and platform modernization tasks.

• Participates in planning, design, development, testing, release, and support of ECM and content-enabled applications, following established enterprise architecture standards.

• Collaborates with Product Owners, Scrum Masters, architects, and business stakeholders to clarify requirements, estimate assigned work, and contribute to backlog refinement and delivery planning.

• Follows Agile/Scrum practices and contributes to DevOps automation, including CI/CD pipelines, automated testing, code quality gates, and infrastructure as code; supports releases across environments using established processes.

• Applies established development patterns and seeks guidance from experienced engineers and architects on design and implementation decisions.

• Diagnoses and resolves incidents and performance issues across ECM platforms, APIs/integrations, and supporting services (application, database, and infrastructure).
• Works with the Product Team to ensure user stories for content capture, workflow, and records requirements are developer-ready with clear acceptance criteria and test scenarios.
• Builds automated tests and performs resiliency, failover, and load testing to validate nonfunctional requirements for ECM services in production.

• Implements established security, retention, privacy, and audit requirements in assigned ECM solutions, working with IT Security and Records as needed.

• Participates in design reviews, architecture discussions, and communities of practice to share knowledge and develop modern software engineering skills.

• Participates in peer code reviews, applies feedback, and follows established standards for secure coding, maintainable designs, integrations, and workflow components.

• Supports operational readiness by configuring monitoring and alerts, maintaining runbooks, contributing to root cause analysis, and implementing assigned improvements to production reliability.

• Working knowledge of software design principles and modern engineering and delivery practices, including Agile/Scrum, CI/CD, and DevOps.

• Familiarity with cloud technologies (Azure, O365, AWS), enterprise platforms (e.g., SharePoint), and their integration with ECM/content services.

• Ability to build services and applications using .NET / ASP.NET / C# / SQL Server and integrate with CRM and other enterprise systems.
• Experience integrating ECM platforms via REST/SOAP APIs, webhooks, and eventdriven patterns; strong understanding of content capture, indexing, and workflow concepts.

• Working knowledge of C#, .Net framework, Asp.Net, and MVC.

• Working knowledge of OOAD and multi-tier architectures, with familiarity with MVC/MVP/MVVM design patterns.

• Working knowledge of web services and REST, with familiarity with WCF and SOA architecture.

• Knowledge with MS Entity Framework.

• Working knowledge of MVC GUI design using JQuery, JavaScript, and CSS, with familiarity with AJAX/SPA.

• Working knowledge of database tools such as MS SQL Studio, PL/SQL Developer / Toad, or similar tools.

• Strong analytical, problem solving, and planning skills.
• Excellent interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Team player who is flexible, delivery-oriented, and takes responsibility for the team’s success.
• Enthusiastic attitude with the drive to continually learn and improve.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION OR EQUIVALENT EXPERIENCE:

Bachelor’s degree in information services or related field. Combinations of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

2-5 years of relevant work experience in software development and system design, providing the necessary skills, knowledge, and abilities.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
• Experience working within an agile framework like Scrum based development organization.

• Ability to learn and follow departmental procedures, processes, and workflows.

• Knowledge of standard languages, coding methods, company coding standards and quality requirements.
• Excellent oral and written communication skills required.
• Demonstrated abilities to successfully document and communicate software platform designs to all levels of staff (technical and non-technical).
• Ability to work constructively with other technical experts in a group setting.
• Knowledge of object-oriented development languages and web-related technologies.
• Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision making.
• Ability to effectively exchange information clearly and concisely, and present ideas, reports facts and other information, and respond to questions as appropriate.

• Ability to make sound decisions within assigned work and seek guidance or escalate issues when appropriate.

• Ability to collaborate with technical services teams and software vendors to troubleshoot and resolve assigned issues.

• Familiarity with project management tools and techniques used to track assigned tasks and communicate progress.

• Ability to maintain confidentiality.
• Ability to perform other assignments at locations outside the office.

RECOMMENDED SKILLS/QUALIFICATIONS (ADDITIONAL)

• Experience with Enterprise Content Management (ECM) platforms, including:
  • OnBase by Hyland (workflow design, Unity scripting, WorkView, API integrations)
  • Kofax (Capture, Transformation Modules, workflow automation)
  • ImageRight (content storage, workflow configuration, system administration)
  • Other ECM/document-management systems supporting imaging, workflow, and records retention
• Ability to integrate ECM platforms with enterprise applications, including .NET systems, CRM platforms, and cloud services.
• Knowledge of document capture, indexing, classification, and automated workflow design.
• Experience modernizing or migrating legacy ECM solutions to cloud or hybrid architectures.
• Familiarity with REST APIs, webhooks, and service-based integrations used in ECM ecosystems.
• Understanding of security, retention, and governance practices related to enterprise content.
• Ability to troubleshoot and optimize ECM workflows and performance.

WORKING CONDITIONS:

Work is performed mainly in an office environment with minimal hazards. Ability to work extended hours as needed. Travel may be required.

PAY RANGE:

“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $56,700 and $114,850.”

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.