Ovation Field Service Engineer (PWS)

Factor I: Accountability

1.            Lead service project and supervise a team to carry out site execution and ensure effective and efficient management and implementation of site projects assigned to the group.

2.            Manage and implement service assignment in compliance to company standard procedures and process.

3.            Prepare service-related reports for customer and internal reporting.

4.            Achieve and improve customer satisfaction.

5.            Deliver and close Service projects within customer expected schedule and within project budget.

6.            Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner.

7.          Active change order management and pursue project variation orders to improve profit margin.

8.          Performing all the tests as per the FAT procedure on DCS and Excitation system independently.

9.         Control and monitor project site execution progress and performance.

10.       Perform service operation tasks and duties as assigned by LSS Manager.

11.       Support and collaborate with Sales team on project pursuits.

12.       Remotely support customers and Service colleagues for DCS or Excitation system troubleshooting.

Scope Data

·        Operate in Southeast Asia region and AP region if required.

·        Extensive interaction with customers, contractors, vendors, and inter-company coordination.

 Factor II: Knowledge and Skills (Describe skills this job will use these skills)

 Knowledge and Skills

How Used

·        Degree/ Diploma in an engineering discipline (Automation, Instrumentation).

·        Strong technical knowledge of Control Automation products and solutions especially DCS (OVATION) and PLCs.

·        Fluent in English (spoken and written) and an excellent communicator.

·        Experience (minimum required)  

-    Minimum 8 years as Service engineering role with 12 years working experience in Process Control Automation.

·        Good knowledge in power plant, process controls and excitation systems.

·        Good supervision skills.

·        Good teamwork, interpersonal skills.

·        Basic engineering and instrumentation knowledge and experience required.

·        Frequent travels within SEA region are expected.

·        Liaise with customers of different cultures in SEA and World regions.

·        Understanding and Application of products.

·        Provide effective communication within Emerson and with local representatives and customers.

·        Strong customer focus and understanding customer’s requirements.

Factor III: Supervision

·        Site installation and commissioning supervision and provide guidance to Service engineers, technicians, customers, and representatives.

Factor IV: Relationships

·        Reports to LSS Manager

·        Supervision of Service technicians.

Other Remarks

·        Requires more than 85% travel

Skills

Service Level Agreement Management, Asia Business Development, Control & Automation Engineering, Interpersonal Skills, Site Management, Test Procedures, Project Planning, Reporting Services, Fluent English, Project Delivery Management, Improve Customer-Satisfaction, Engineering Change Order, Skilled Communicator, Interagency Coordination, Instrumentation Equipment, Developing Skills