Service Manager

We are seeking a forward-thinking leader to manage Field Service Engineers team. The Service Manager Measurement Solutions is responsible for leading and developing a team of Field Service Engineers to deliver the full portfolio of Measurement Solutions Lifecycle Services, including start-up and commissioning, on-site and remote support, maintenance contracts, walkdowns, calibrations, factory repairs, and after-sales services.

This role ensures the team has the skills, certifications, and expertise needed to consistently exceed customer expectations while contributing to business growth and operational excellence. The Service Manager also drives value creation across the installed base by identifying customer needs, connecting them with service solutions, and fostering collaboration between customers, sales teams, and service professionals. In addition, this leader plays an active role in strengthening key customer relationships and promoting Emerson's service capabilities, while ensuring compliance with safety, quality, and ethical standards.

Preferred location: Madrid, Barcelona, or Tarragona, but candidates from other locations will also be considered.

In this Role, Your Responsibilities Will Be:

Team Leader

• Ensure Field Service Engineers maintain the required technical, safety, and medical certifications, training, tools, equipment, and spare parts needed to deliver services safely and effectively.
• Develop the technical competence and professional capabilities of the service team.
• Provide leadership, coaching, and supervision to direct reports. Establish individual development plans.
• Foster teamwork, knowledge sharing, and a safe and inclusive working environment.

Sales Leader:

• Drive customer engagement to enable Lifecycle Services growth.
  • Proactively identify and develop service/product opportunities that create customer value and support business growth.
  • Ensure LCS opportunities are properly qualified and recorded in CRM, and quotations are accurate and delivered on time.
  • Build strong customer partnerships and contribute to business development through both customer F2F and remote interaction and value-added recommendations

Operational effectiveness:

• Ensure operational excellence across all Lifecycle Services activities, meeting customers, quality, safety, and business objectives.
  • Plan and allocate service engineering resources to meet customer demand, utilization targets, and business priorities.
  • Ensure timely reporting of service activities and timely invoicing in line with contractual requirements.
  • Manage service financial performance, ensuring profitable growth and effective use of resources.
  • Support warranty and sales-related issues in coordination with the BU and the Customer Care team.

Health, Safety and Trade Compliance:

• Ensure full compliance with all safety, policies, procedures, and regulatory requirements, leading by example and striving for zero injuries.
  • Ensure compliance with Emerson’s Ethics Policy, Trade Compliance, and Quality Management procedures across all business activities.
  • Perform other responsibilities or tasks within your skills and abilities, as reasonably instructed. Emerson reserves the right to make reasonable adjustments in line with business requirements

Who You Are:

You form teams with diverse strengths to create a mix of styles, perspectives, and experience. You build and deliver solutions that meet customer expectations. You use financial analysis to generate, evaluate, and act on strategic options and opportunities. You orchestrate multiple activities simultaneously to accomplish a goal.

You balance strategic thinking with disciplined execution, maintaining focus on business value, stakeholder adoption, and sustainable operational ownership beyond project completion.

For This Role, You Will Need:

• Bachelor’s degree in engineering (preferably in mechanical, electronics, computer science), or skilled worker with relevant experience.
• Excellent sales and operational orientation.
• Technical background in industrial services combined with proven experience building, managing, and leading high-performing teams.
• Act as a facilitator between sales, customers, and service execution teams, ensuring alignment and effective communication.
• Fluent in Spanish and English - written and spoken.
• Car driving license (class B) and availability to travel (this position requires travel, estimated at 15-20% of the working hours).
• Good knowledge of Microsoft Office applications (Excel, Word and PowerPoint)

Preferred Qualifications that Set You Apart:

• Excellent organizational, communication, and collaborator management skills.
• Strong leadership presence with the ability to influence without authority across diverse teams.
• Close attention to detail and ability to manage competing priorities under tight deadlines.
• Analytical approach with the ability to assess trade-offs and make data-informed decisions.
• Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.
• Proactive problem-solver with a continuous improvement approach.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.