Permanent Impairment Specialist
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Sep 11, 2026.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney or Tweed Heads you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Reporting to the Team Leader, the main purpose of this role is to implement a pro-active, specialised approach to the management of whole person impairment (WPI) and provide technical guidance in relation to the strategic management of WPI claims. You will be managing the end-to-end determination of WPI claims for IfNSW agencies in accordance with applicable guidelines, procedures and timeframes
This will be a full time, permanent position based in the Sydney or Tweed Heads office, with flexibility to work from home up to 2 days.
YOUR RESPONSIBILITIES
- Manage permanent impairment claims within set targets and KPIs for IfNSW agencies
- Deliver permanent impairment claim outcomes in line with Quality Measures and legislative requirements.
- Provide legal and technical support to strategically manage disputes and litigation in WPI claims
- Attend teleconferences, conciliation and arbitration hearings as required
- Demonstrate effective working relationships with key internal and external stakeholders as measured by feedback from key stakeholders and outcomes on claims
- Support relationships with external legal providers and clients connected to the IfNSW business unit
ABOUT YOU
- Excellent understanding of the NSW Workers compensation legislation and the associated regulations
- Strong communication, attention to detail and time management skills are essential for this role
- Understanding of permanent impairment benefits and an understanding of dispute determination in the Personal Injury Commission
- At least 12 months experience in claims management
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.