Offline Operations Intern

What you'll do:

• You will be part of our B2B Supply Chain teams and focus on one of the following missions: Quality & Process Excellence/Production & Planning/Logistics/Operations
• Quality & Process Excellence
• Analyse and improve operational processes to increase efficiency and reduce errors
• Support the implementation of standardized workflows and quality controls
• Monitor key performance indicators and prepare regular performance reports
• Collaborate with cross-functional teams to identify and execute process improvement initiatives
• Production & Planning
• Assist in demand forecasting and production scheduling to ensure optimal stock levels
• Coordinate with suppliers and production partners to meet delivery timelines
• Track order progress and resolve bottlenecks in the production process
• Contribute to process documentation and optimization of planning tools
• Logistics
• Support first mile operations, coordinating supplier collections and inbound transport
• Monitor last mile deliveries, resolving delays and improving customer experience
• Assist with warehouse inventory tracking, stock accuracy, and process optimization
• Manage return flows, ensuring efficient processing and clear communication with partners
• Operations
• Assist OPS account managers in coordinating with B2B partners and internal teams
• Support order management by tracking, updating, and ensuring accurate order fulfilment
• Collaborate with the customer excellence team to address client issues and ensure satisfaction
• Maintain operational dashboards, reporting performance and improvement opportunities

Who we're looking for:

• You are equipped with good communication skills in English.
• You are skilled in data analysis, enjoying working with numbers and finding ways to improve them.
• You are process-driven, with a passion for optimizing workflows and driving efficiency.
• You are an excellent communicator, ready to collaborate with teams across the globe.
• You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment.
• You are available to start in the next two months.

What we offer:

• A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits)
• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
• Private health insurance including dental care
• In-house Portuguese classes from beginner to advanced level
• A combination of personal and company growth to accelerate your career and help you reach your goals
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
• Responsibility and decision-making authority from day one-you'll create an impact with new, innovative ideas and help shape our company DNA
• To work and learn from experts in diverse fields and get to know your team members at exciting company events