Supervisor, Reimbursement
Who We Are
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
What You'll Do
AtEnovis™wepayattentiontothedetails.Weembracecollaborationwithourpartners andpatientsandtakeprideinthepursuitofscientificexcellence-withthegoalof transforming medical technology as we know it.
Becausethat’showwechangethelivesofpatientsforthebetter.Andthat’showwe createbettertogether.WhyworkatEnovis? Seeforyourself.
As a key member oftheRevenue Cycle Management team, you will play an integralpart inhelpingEnovisdrivethemedicaltechnologyindustryforwardbytransformingpatient care and improving patient outcomes.
JobTitle: Supervisor - Customer Service
Location: Hyderabad, India
Business Unit: RevenueCycleManagement
RoleSummary:
Areyoudetail-orientedandresults-driven?Wearelookingforamotivated,customer-focusedindividualtojoinourteamasSupervisor-Customer Service.Inthisrole, Supervisor-Customer Servicewillberesponsiblefor evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks. This role helps maintain high service levels by identifying gaps, recommending improvements, and supporting training initiatives.
Thisisanincredibleopportunitytoworkinafast-moving,patient-focusedsetting amongstextraordinarilytalentedprofessionalsdedicatedtomakinglife-changing innovationspossibleinorthopedicsandbeyondwithbrandssuchasDonJoy,Aircast, ProCare and Exos.
KeyResponsibilities:
The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.
- Conduct regular audits of customer service calls, emails, chats, and other interactions.
- Assess compliance with service protocols, scripts, and regulatory requirements.
- Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
- Document findings and prepare detailed audit reports for management.
- Identify trends, recurring issues, and areas for improvement.
- Collaborate with supervisors and trainers to develop corrective action plans.
- Provide feedback and coaching recommendations to enhance team performance.
- To mentor users on customer issues with professionalism and efficiency.
- Collaborate with other departments (sales, operations, IT) to improve customer experience.
- Prepare audit dashboard and share with senior leadership
- Ensure compliance with company policies and industry regulations.
RequiredSkills:
- Excellentverbalcommunicationskillswithneutralaccentandactivelistening
- Attention to detail and accuracy in evaluations.
- Ability to provide constructive feedback diplomatically.
- Knowledge of compliance and regulatory requirements in customer service.
- Problem-solving and process improvement mindset.
- Ability to work independently and make decisions under pressure.
- Flexibility to work in night shifts/US time zones.
- Teamplayerwiththeabilitytomentorandsupportjuniorstaff.
- Abilitytowork5daysaweekinHyderabadoffice
Qualifications:
- BA, B.Com, B.Sc, Healthcare Management, or equivalent.
- Experience in customer service, quality assurance, or auditing (2+ years)
- Experience at Supervisor level 0-1+ year
- Strong analytical and reporting skills.
- Excellent communication and observation abilities.
- Familiarity with CRM systems, call monitoring tools, and auditing techniques.
ABOUTENOVIS
EnovisCorporation(NYSE:ENOV)isaninnovation-drivenmedicaltechnologygrowth companydedicatedtodevelopingclinicallydifferentiatedsolutionsthatgenerate
measurablybetterpatientoutcomesandtransformworkflows.Poweredbyacultureof continuousimprovement,globaltalentandinnovation,theCompany’sextensiverange ofproducts,servicesandintegratedtechnologiesfuelsactivelifestylesinorthopedics andbeyond.Visitwww.enovis.com tolearnmore.
“Creating better together”. It’s the Enovis purpose, and it’s what drives us andempowers us every day on a global scale. Weknowthatthepowertocreatebetter- forourcustomers,ourteammembers,andourshareholders-beginswithhavingthe bestteam,pursuingcommongoals,operatingatthehighestlevels,anddelivering extraordinary outcomes.
WhatdoescreatingbettertogethermeantousatEnovis?Discoverthe“why” behind our purpose, values and behaviors:
OurEnovisPurpose,ValuesandBehaviorsonVimeo
Weofferacomprehensivebenefitspackagewhichincludes:
- Medical,Life,andAccidentalInsurance
- LeavesandHolidays
- TransportationAllowance/PickandDropFacility
- NightshiftAllowancesandOtherBenefits
ABOUTENOVIS
EnovisCorporation(NYSE:ENOV)isaninnovation-drivenmedicaltechnologygrowth companydedicatedtodevelopingclinicallydifferentiatedsolutionsthatgenerate
measurablybetterpatientoutcomesandtransformworkflows.Poweredbyacultureof continuousimprovement,globaltalentandinnovation,theCompany’sextensiverange ofproducts,servicesandintegratedtechnologiesfuelsactivelifestylesinorthopedics andbeyond.Visitwww.enovis.com tolearnmore.
EQUALEMPLOYMENTOPPORTUNITY
Enovisprovides equalemployment opportunities basedonmerit, experience, andother work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex,age,pregnancy,disability,veteranstatus,oranyotherstatusprotectedby
applicablelaw.Wealsostrivetoprovidereasonableaccommodationtoemployees’ beliefsandpracticesthatdonotconflictwithEnovispoliciesandapplicablelaw.We valuetheuniquecontributionsthateveryemployeebringstotheirrolewithEnovis.
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.