Sr. Manager, Sales Ops

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

About the role:

Manage the Sales Operations team supporting AMER/LATAM/ANZP/EMKTs region.

• Owns departmental goals and drive RCCA/Actions
• Drive revenue and Shipment linearity goals with all the stakeholders.
• Using results to influence decision making. Guiding company level strategy for business analytics
• Understands the process of transforming analysis results back into policies and procedures within an organization.
• Exposure to industry best practices in order management domain and drive process innovation and continuous improvement culture in the group.

What you will do:

• Ownership of CSAT/NPS. Act as customer advocate and voice of customer to represent the client's interests across Enphase.
• Coach team members to drive allocation and linearity discussions with the customer, and internal stakeholders.
• Drive innovation and continuous improvement culture in the group, encourage idea generation and design thinking, and handle medium-large scale global projects.
• Assist or lead new customer onboarding.
• Acts as SME (subject matter expert), that can efficiently respond to and expedite issue resolution on multiple/varying fronts.
• Have good understanding of ERP applications and industry best practices, recommend best practices/change management, Support organizational initiatives.
• Provide regular input on all account activity and weekly status and call reports.
• Handle performance management, drive employee engagement and development
• Apply situational leadership and conflict management skills.
• Be a leader of leaders and expert at delegating while supporting the growth of the team. Trust but verify and be a coach to the team.
• Drive delegation, mentoring, and strategic thinking
• Drive succession planning
• Develop employee hiring and retention strategy.
• Develop and maintain BCP.
• Prepares team to respond efficiently to demanding and stressful circumstances.
• Assesses risks and trends at global level, evaluates options and their impact to make sound decisions.
• Flexible to support deliverables in NA and APAC time zone
• Ready to follow hybrid working model (3 days/week in office)

Who you are and what you bring:

• Studies the business environment, and organizational capability; champions the development of long-term strategies
• Engineering Graduate with 15+ Years experience in handling sale operations for manufacturing/OEM/GCC Setup
• Working in global environment and handling North America sales ops.