Technical Solutions Engineer
We love technology, and we enjoy what we do. We are driven by curiosity, innovation, and the desire to continuously improve. We take ownership of our work, value collaboration, and foster a culture built on trust and accountability.
At Enroute, we offer competitive compensation, excellent benefits, flexible work arrangements, and a collaborative environment where you can grow professionally while maintaining a healthy work-life balance.
We are looking for a Technical Solutions Engineer to join our team and help deliver exceptional technical experiences for enterprise customers. This is a customer-facing role where you'll combine technical expertise, problem-solving, and communication skills to support product implementations, technical onboarding, and ongoing customer success.
This is a 3 to 6-month project with the possibility of extension based on business needs.
You will collaborate closely with Product, Engineering, and Customer Success teams to deliver scalable solutions, troubleshoot technical issues, and ensure customers get the most value from our platform.
Requirements
Must Have
- 2-4 years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, Technical Account Management, Technical Customer Success, etc.).
- Strong experience with JavaScript (TypeScript is a plus).
- Experience working with SQL.
- Familiarity with REST APIs.
- Strong troubleshooting and analytical skills.
- Excellent communication skills with both technical and non-technical audiences.
- Fluent Portuguese (required).
- Advanced English (C1).
- Spanish is a plus.
Nice to Have
- Experience supporting SaaS platforms.
- AdTech or MarTech experience.
- Python or other scripting languages.
- Experience with mobile application troubleshooting.
- OTT or streaming technologies.
- Experience with Zendesk, Jira, or similar ticketing platforms.
- Experience working with publishers, advertisers, or digital media companies.
What You'll Do
- Lead technical onboarding and implementation for new customers.
- Provide technical support and troubleshoot complex customer issues.
- Design and recommend technical solutions to meet customer needs.
- Collaborate with Product and Engineering teams to resolve escalations.
- Support customers through technical calls, solution workshops, and implementation planning.
- Create and maintain technical documentation, knowledge base articles, and SOPs.
- Monitor support performance and contribute to continuous process improvements.
- Build long-term relationships with customer stakeholders and act as a trusted technical advisor.
Why Join Us?
- Remote opportunity across LATAM.
- 3 to 6-month project with the possibility of extension.
- Work directly with international customers and cross-functional Product and Engineering teams.
- Gain exposure to complex customer implementations, technical consulting, and enterprise SaaS environments.
- Collaborative, fast-paced environment where you'll have a direct impact on customer success and product improvement.
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Coverage
- TDU Membership
- MediAccess
- Health Check-Up Subsidy
- Preferential rates for car insurance
- Vacations
- Official Mexican Holidays
- Life Happens Days
- Bereavement Leave
- Civil Marriage Leave
- English Classes
- Certifications
- Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
- Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
- Taquitos Rewards
- Birthday Bonus
- Work-from-home Bonus
- Laptop Policy
Equal employment
Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.