Marketing Communications Program Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $92,400 - $138,600/yr based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Ensemble is seeking a proactive, creative and relationship-driven Communication Manager to advance our communications program, strengthen media visibility and build the systems and relationships needed to scale results.

This role will lead proactive media relations, thought leadership support, awards, strategic amplification and communications measurement. The Communication Manager will deepen relationships with key healthcare and business reporters, industry advocates and other influential voices while building trusted internal partnerships that surface expertise, operational insights and timely story opportunities.

The ideal candidate is a strong writer, relationship builder and curious reporter at heart. This person follows the issues shaping healthcare, develops a deep understanding of how Ensemble operates, recognizes what is newsworthy and turns complex ideas into timely, relevant stories supported by evidence.

This is an individual contributor role reporting to the Director of Marketing Communication.

Key Responsibilities:

Media Relations + Relationship Development

• Build and deepen trusted relationships with key healthcare, business and trade reporters, editors, industry advocates and other respected voices shaping healthcare and revenue cycle conversations.

• Identify timely story opportunities and develop targeted pitches grounded in industry trends, Ensemble expertise, data and business priorities.

• Manage proactive and reactive media outreach, including reporter research, interview coordination, follow-up and coverage tracking.

• Maintain media lists, pitching calendars, relationship history and editorial opportunities to create a disciplined, repeatable media relations program.

• Monitor media conversations and emerging issues to identify opportunities for Ensemble to contribute relevant expertise.

Thought Leadership + Executive Support

• Monitor healthcare, financial, technology and revenue cycle trends to surface relevant media and thought leadership opportunities.

• Build trusted relationships across the organization to understand how Ensemble operates, identify knowledgeable internal sources and uncover proof points, data and operational stories that support differentiated communications.

• Prepare briefing materials, talking points, background research and anticipated questions for media interviews, podcasts and priority external opportunities.

• Coordinate opportunities from preparation through follow-up, working closely with spokespeople, subject matter experts and internal partners so participants have the context, evidence and support needed to contribute effectively.

• Partner with content and social teams to extend approved narratives and earned opportunities across appropriate channels.

Awards + Strategic Amplification

• Manage awards and recognition opportunities, including identification, submission development, tracking and results.

• Maintain a forward-looking awards and external opportunities calendar to improve planning and maximize relevant opportunities.

• Identify opportunities to strategically amplify Ensemble’s presence around priority industry events through earned media and thought leadership.

• Partner across communications to extend high-value media coverage, awards and external opportunities across appropriate channels.

Measurement + Program Fundamentals

• Establish consistent tracking across media relationships, outreach, response, coverage, awards and amplification to create a clear view of activity, conversion and program performance.

• Measure agreed-upon communications KPIs and identify the topics, narratives, outlets and approaches driving meaningful results.

• Translate performance data into actionable recommendations that improve future communications activity.

• Maintain clear processes, calendars, templates and documentation that improve efficiency and make the communications program easier to scale.

• Capture learnings and benchmarks to strengthen planning, prioritization and performance over time.

Qualifications:

• 5-7 years of experience in public relations, communications, journalism or a related field.

• Strong media relations experience, including pitching, reporter research and relationship development.

• Excellent writing and editing skills with the ability to translate complex topics into clear, compelling stories.

• Demonstrated curiosity about news, trends and issues influencing healthcare and business.

• Experience supporting executives or subject matter experts for media interviews and external opportunities.

• Proactive, creative approach with the ability to identify opportunities and move work forward independently.

• Strong relationship-building skills with internal and external stakeholders.

• Strong organizational skills with the ability to manage competing priorities and deadlines.

• Comfort using data and analytics to evaluate communications performance and inform recommendations.

• Comfort using and learning Sprout Social, ACCESS Newswire and other press release distribution platforms, with the ability to manage workflows, support distribution and evaluate performance.

• Demonstrated ability to use Microsoft Copilot to improve research, content development, workflow efficiency and output quality while applying sound editorial judgment.

• Experience using or learning Canva to create or adapt professional communications assets is preferred.

• Healthcare, healthcare technology or complex B2B experience preferred.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Minimum Education:

• Bachelor’s degree in communications, public relations, journalism, marketing or a related field, or equivalent experience.

Required Certifications:

• HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire or other approved certifications

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers - Ensemble