Educational Road Representative (Full-Time)

About Dallas Strings

For more than two decades, Dallas Strings has proudly served North Texas as a family-owned business dedicated exclusively to orchestra programs. As the region's largest orchestra-only rental company, we have remained committed to supporting local school orchestras through hands-on involvement, advocacy, and exceptional service. Our experienced, close-knit team and specialized repair shop have enabled us to make a lasting impact on the orchestra community while providing personalized support to students, families, and educators.

In March 2026, Dallas Strings became part of National Educational Music Company (NEMC), expanding our ability to serve music programs while maintaining the local relationships and expertise that have defined our business for more than 20 years. NEMC, a member of Ensemble Performing Arts, supports school music programs nationwide through a network of affiliated dealers and company-owned locations. We provide instrument access through rentals, along with the service and support schools need to keep programs running and accessible for students.

Together, Ensemble and NEMC connect schools, educators, and families, into one coordinated system. By working across these groups, we help expand access to instruments, instruction, and ongoing participation in music.

NEMC serves as the operational backbone behind this work-partnering directly with educators and dealers to ensure students can get instruments, stay in programs, and continue playing. We help connect what students need to start and stay in music.

For more than 60 years, NEMC has partnered with educators and dealer communities across the country, building long-standing relationships that support school music programs nationwide.

Mission of This Role

The Educational Road Representative is responsible for building and supporting strong local music programs in North Texas. As the primary field service and relationship owner, you work directly with music educators, and rental customers to ensure programs and students are supported and positioned for growth.

You are responsible for managing and growing your territory-prioritizing where to focus, building strong local relationships, and providing maintenance services for rental instruments.

You help connect school programs, instrument access, and local partners so more students can start music and stay engaged. Through consistent communication, follow-up, and problem solving-both in person and remotely-you make sure educators have what they need and students have access to instruments, and the support that helps them succeed.

When not on the road, you will provide in-store customer support, handle phone inquiries, and perform instrument refurbishments to maintain outstanding customer satisfaction.

Success in this role is measured by:

• Territory rental growth
• Educator engagement and satisfaction
• Customer satisfaction
• Rental Refurbishment Rate

What You Own

School & Educator Relationships

• Build strong, long-term relationships with music educators, district leaders, and school administrators
• Serve as the primary point of contact for school music programs in your territory
• Support orchestra programs through consistent communication and follow-up
• Make sure educators feel supported, informed, and connected to the resources they need

Territory Planning & Field Activity

• Build and manage a clear territory plan aligned to school calendars and key seasonal Moments
• Grow instrument rentals by working closely with educators and engaging families
• Maintain a strong presence through weekly school visits (based on rental service need) and ongoing communication (in-person and remote)
• Plan and support events such as recruitment nights, instrument trial events, and parent nights
• Track activity, follow up consistently, and keep clear visibility into your pipeline and priorities
• Work with internal teams to coordinate instrument delivery, repairs, and service support

Service & Program Support

• Act as the main point of coordination between schools, rental customers, and internal teams
• Help resolve issues related to rentals, repairs, and equipment in a timely and professional way
• Help ensure programs run smoothly by coordinating logistics and communication for the pickup and delivery of school-owned instruments requiring repair
• Identify and escalate larger school opportunities (such as school-owned instrument Purchases & Repairs)

Store Operations & Customer Service

• Provide exceptional customer service by assisting in-store customers and responding to phone inquiries in a professional and timely manner
• Assist with the refurbishment, maintenance, and preparation of returned rental instruments
• Lead the preparation, processing, and delivery of new rental reservations for fall school delivery, ensuring the correct instruments and accessories are delivered on time

Any other needs as determined by management

What Success Looks Like

In this role, you build and grow a high-performing territory where music programs are supported, relationships are trusted, and more students are participating in music.

You consistently:

• Grow and protect rental revenue across your territory
• Build strong, trusted relationships with music educators and become a go-to partner
• Stay organized, follow through on commitments, and quickly address issues as they come up
• Create a positive reputation with educators, partners, and internal teams
• Efficiently identify the greatest needs of the business when not on the road and assist in in-store customer service, phone calls, and rental refurbishment

Who You Are

You are a relationship-driven, field-focused professional who enjoys working directly with schools and local partners.

You:

• Build trust through consistency, follow-through, and clear communication
• Take ownership of your territory and are motivated by growing and improving your territory over time
• Maintain a strong service mindset with a focus on results and outcomes
• Are comfortable working independently and making decisions in the field
• Stay organized, manage your time well, and follow through on details
• Communicate effectively across in-person, phone, and digital channels
• Enjoy solving problems and helping educators and partners be successful

To Join Dallas Strings

We are looking for a team player who brings a mix of relationship-building, organization, and a strong understanding of how school music programs operate.

You:

• Have experience working with music educators, schools, or in a relationship-based service or account management role
• Understand how school instrumental music programs work, including seasonal cycles and recruitment periods
• Are comfortable working with orchestral instruments
• Communicate clearly and stay organized in a fast-moving, field-based role
• Hold a valid driver’s license and are comfortable traveling within your assigned territory
• Are able to lift and transport instruments and equipment (up to 50 lbs)
• Bachelor’s degree in Music Education, Music Performance, Business, or equivalent experience

Why Join Dallas Strings

In this role, you are directly helping build and sustain local music programs in your community- working with educators, partners, and schools to make sure more students can start and stay in music.

You will be part of a team that is focused on supporting educators, strengthening local partnerships, and improving access to instruments, lessons, and program support.

We provide the tools, structure, and support-you bring the ownership, focus, and execution to build and grow your territory.

We offer:

• $45,000 - $55,000 base salary annually.
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• A culture focused on service, accountability, and continuous improvement

The posted salary range is provided in compliance with applicable laws and may vary based on location, experience, and qualifications. Total compensation will depend on individual performance and territory growth.

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Ensemble Performing Arts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability status, or genetic information. Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability