AM Operations Manager

• Title: Additive Manufacturing Operations Manager

Responsible Manager: Metals Application Manager

Location: Pflugerville, Texas - On-Site

About the Role

We are seeking an Additive Manufacturing Operations Manager to lead daily operations for a state-of-the-art fleet of laser powder bed fusion (LPBF) systems and associated post-processing equipment.

You will manage a team of technicians, coordinate equipment and staffing schedules, and establish safe, consistent operating practices. Working closely with engineering, project management, quality, and facilities teams, you will translate changing project priorities into an executable production schedule while improving equipment utilization and operational performance.

This is an on-site leadership role requiring technical judgment, practical problem-solving, and a structured approach to managing people, equipment, and workflows.

Key Responsibilities

• Lead and develop the technician team. Set daily priorities, assign work, coach performance, and build technician capability through structured training, cross-training, and documented equipment qualifications.
• Own daily equipment operations. Coordinate machine preparation, build execution, unpacking, depowdering, equipment changeovers, and post-processing activities across multiple LPBF platforms.
• Manage a dynamic production schedule. Balance equipment capacity, technician availability, material requirements, maintenance windows, and project deadlines. Adjust the live schedule as priorities change and communicate the impact on delivery commitments.
• Lead operational MES creation and implementation. Overhaul the MES tool for executing additive manufacturing and post processing operations. Define requirements and workflows for scheduling, build readiness, machine status, material traceability, and production records. Identify a suitable tool or platform and lead its implementation. Coordinate system testing, rollout, and user training with IT, engineering, quality, and vendors.
• Ensure safe operations. Implement and reinforce equipment-specific training and safe work practices in partnership with environmental, health, and safety personnel, including metal powder handling, housekeeping, PPE, inert-gas hazards, and emergency response.
• Establish standardized operational workflows. Create, implement, and maintain standard operating procedures, work instructions, checklists, and operational records that support consistent, safe, and traceable execution.
• Coordinate maintenance and equipment readiness. Work with the internal service team to plan preventive maintenance and troubleshoot operational issues.
• Plan equipment installations and moves. Coordinate machine relocations, facility readiness, vendor support, and return-to-service activities with relevant stakeholders.
• Ensure build readiness. Confirm that approved build files, material, equipment condition, tooling, work instructions, and downstream capacity are available before releasing work to the floor.
• Manage powder, materials, and consumables. Establish controls for receiving, storage, handling, reuse, segregation, inventory, and traceability, in coordination with engineering and quality.
• Support quality and issue resolution. Ensure operational records are complete, contain and escalate process deviations, and contribute to root-cause investigations and corrective actions.
• Improve operational performance. Track equipment utilization, uptime, schedule adherence, turnaround time, and operational losses. Use these measures to improve capacity, reliability, and delivery performance.
• Support capacity and resource planning. Identify staffing, tooling, spare-parts, consumable, and equipment needs; provide input into operating budgets and capital investments.

Required Qualifications

• Experience leading technicians or production teams in additive manufacturing, advanced manufacturing, or a comparable technical environment.
• Practical knowledge of metal LPBF operations and associated post-processing workflows.
• Experience scheduling shared equipment and personnel across multiple projects with changing priorities.
• Demonstrated ability to develop and implement SOPs, training programs, and standardized work.
• Experience working within a quality management system and maintaining controlled documentation and production records.
• Strong commitment to safety, with experience managing equipment and material hazards in an industrial environment.
• Ability to troubleshoot operational problems, coordinate technical support, and drive issues to resolution.
• Clear communication, sound prioritization, and effective collaboration across engineering, quality, project management, and facilities.
• Relevant technical degree, vocational training, or equivalent practical experience.

Preferred Qualifications

• Experience operating or supporting multiple metal LPBF platforms and materials.
• Familiarity with metal powder management, contamination prevention, and material changeovers.
• Experience with relevant post-processing equipment, such as saws, blasting systems, furnaces, or machining equipment.
• Experience with ISO 9001 or AS9100 quality systems.
• Familiarity with Lean methods, root-cause analysis, and corrective-action processes.
• Experience using production scheduling, maintenance management, ERP, or MES tools.
• Experience supporting equipment installation, commissioning, relocation, or capacity expansion.

What Success Looks Like

A safe, well-trained technician team; reliable equipment; a realistic and responsive production schedule; and documented workflows that enable consistent execution. The manager makes operational status and constraints visible, improves productive equipment use, and helps the team deliver dependable results as project demands evolve.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.