Billing Coordinator

Our Company

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, alongside investing in and supporting our partners and employees.

Due to continued growth, we are seeking a highly organised and detail-oriented Billing Coordinator to join our Finance team. This is an excellent opportunity for a motivated individual looking to develop their career within a fast-paced, global organisation.

The Role

As a Billing Coordinator, you will be responsible for supporting the end-to-end billing process and ensuring invoices are issued accurately and efficiently. Working closely with Finance, Service Delivery, Sales, and Operations teams, you will help ensure the integrity of billing data, support cash collection activities, and contribute to maintaining strong client relationships through effective account management.

The successful candidate will play a key role in coordinating billing activities, resolving billing-related queries, monitoring outstanding payments, and ensuring compliance with internal financial processes.

What You'll Do

• Plan, coordinate, and support the day-to-day billing and collection operations across the business.
• Work closely with Service Managers and operational teams to ensure billing requirements are captured accurately and completed on schedule.
• Collaborate with cross-functional departments to verify the accuracy and completeness of billing information.
• Generate, review, and process invoices while ensuring clients are billed correctly for products and services provided.
• Monitor accounts receivable balances and follow up on outstanding payments in line with company procedures.
• Partner with Finance and Sales teams to maintain accurate customer account records and resolve account discrepancies.
• Compile and process billing information, including pricing, discounts, shipping charges, purchase orders, and invoicing details.
• Investigate and resolve billing and order management issues promptly to support cash collection targets and client satisfaction.
• Review customer purchase orders to ensure they meet internal requirements and billing standards.
• Respond to finance-related enquiries from internal stakeholders and external clients in a timely and professional manner.
• Maintain billing schedules, reconcile billing systems, and investigate any discrepancies or anomalies identified.
• Support month-end and year-end financial activities as required.
• Provide administrative and operational support to the Management Accountant and wider Finance team.
• Escalate billing concerns, reconciliation issues, payment delays, or high-risk accounts to the Management Accountant when appropriate.
• Prepare customer deposit returns and ensure any outstanding balances are reconciled and offset accordingly.
• Continuously identify opportunities to improve billing processes, accuracy, and operational efficiency.
• Build and maintain positive working relationships with internal stakeholders and external customers.
• Manage multiple priorities effectively while meeting deadlines in a fast-paced environment.

Essential Qualifications & Experience

• Previous experience within a billing, accounts receivable, finance administration, or customer-facing role involving billing responsibilities.
• Strong working knowledge of Microsoft Office applications, particularly Microsoft Excel.
• Excellent written and verbal communication skills with the ability to present information clearly and professionally.
• Strong attention to detail and accuracy when processing financial information.
• Ability to prioritise workload, manage competing deadlines, and work independently when required.
• Strong problem-solving and organisational skills.

Desirable Qualifications & Experience

• 2+ years' experience working within a billing, finance, or accounts receivable function.
• Experience using Sage or similar accounting software.
• Understanding of billing processes, accounts receivable, and cash collection practices.
• Experience working within a service-based or technology-focused organisation.
• Excellent interpersonal and stakeholder management skills.
• Experience supporting financial reconciliations and reporting activities.

Key Competencies

• Attention to Detail
• Financial Accuracy
• Communication & Collaboration
• Customer Focus
• Problem Solving
• Time Management
• Accountability
• Adaptability
• Process Improvement Mindset

Belonging at EOS

EOS IT Solutions is committed to creating a diverse, inclusive, and authentic workplace. We celebrate the unique backgrounds, experiences, and perspectives of our employees and believe that diversity drives innovation and success.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law.

At EOS, we foster a culture of respect, collaboration, and continuous development, ensuring every employee feels supported, valued, and empowered to reach their full potential.

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