Murex Front Office Support Lead

Here at First Derivative, we are looking to expand our Murex offerings in Switzerland, and we are looking for a Murex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies, and the owner of the front-office support queue end-to-end.

We offer/Benefits

- 5 weeks of vacation

- EPAM Employee Stock Purchase Plan (ESPP)

- Enhanced parental leave

- Extended pension plan

- Daily sickness allowance insurance

- Employee assistance program

- Global business travel medical and accident insurance

- Learning and development opportunities including in-house training and coaching, professional certifications, and courses

*All benefits and perks are subject to certain eligibility requirements

- Please note that any offers will be subject to appropriate background checks

- We do not accept CVs from recruiting or staffing agencies

- For this position, we are able to consider applications from the following:

- Swiss nationals

- EU/EFTA nationals

- Third-country nationals based in Switzerland with an appropriate work permit

- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

Requirements

- 5+ years of hands-on Murex MX.3 experience, with strong Front Office functional and production support expertise

- Proven track record supporting Murex MX.3 in production, with deep Front Office knowledge across trade capture, valuation, market data, P&L and risk processes

- Strong knowledge of the front-to-back trade lifecycle and Front Office processes

- Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting

- Strong understanding of Murex architecture, including workflows, market data, interfaces/integration, Datamart and batch processing

- Unix/Linux server environments and batch job monitoring

- Basic scripting (shell, Python) for troubleshooting and automation

- Incident, problem and change management (ITIL or equivalent); ITIL Foundation preferred

Responsibilities

- Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing

- Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions

- Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting)

- Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA

- Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support

- Support end-of-day, month-end and market close processes so deadlines are consistently met

- Maintain runbooks, escalation paths and on-call procedures

- Support testing and operational readiness for platform upgrades, patches and vendor releases