Lead Cloud Native Developer

We are seeking a Lead Cloud Native Developer to drive a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client, overseeing Amazon Connect configuration, a custom agent workspace, Salesforce integration, Microsoft Teams presence sync, SSO via Entra ID, and DynamoDB-backed runtime lookups.

Responsibilities

• Own technical delivery quality from Discovery through Build; present to the SA on architecture alignment and to the Delivery Manager on timeline and risk
• Break architecture decisions into implementable work items; maintain a backlog that reflects the March 1 deadline constraint and sequences dependencies correctly
• Contribute hands-on to the highest-risk components (e.g. bidirectional Teams sync, Salesforce iFrame auth) rather than delegating all coding to the development team
• Run code reviews and enforce implementation standards across the team
• Identify and escalate blockers — particularly external dependencies (Azure AD app registration, Salesforce team access, Bedrock API contract) — before they affect the critical path
• Ensure QA has testable, documented components; collaborate on end-to-end SIT test cases
• Lead knowledge-transfer activities (train-the-trainer model) so the client's team can operate the platform post-go-live
• Coordinate with the Entra ID/Azure AD provisioning workstream and the Bedrock/Lex self-service team on the agent-availability API interface
• Lead day-to-day technical delivery across a multi-discipline team of Amazon Connect developers, a Salesforce developer, DevOps, and QA

Requirements

• 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and the Amazon Connect Streams API; must be able to build and debug contact flows directly, not just oversee others doing it
• Proficiency in AWS Lambda and serverless integration, including DynamoDB, S3, and EventBridge
• Experience leading delivery teams on time-critical AWS engagements; able to hold a team to a fixed deadline through sequencing and proactive risk management
• Skills in Salesforce integration, including REST API patterns, Lambda/S3 triggers, or equivalent event-driven integration with CRM platforms
• Capability to work with blended IaC pipelines (CloudFormation/CDK for what can be automated, manual procedures where it cannot)
• Familiarity with Microsoft Graph API (Teams presence/status) or the ability to ramp quickly on it
• Clear, direct communication skills; able to surface risks to stakeholders early and collaborate across teams (the client's IT, Bedrock product team, Salesforce team) without direct authority
• English proficiency at B2 level or higher

Nice to have

• Prior experience on LiveChat-to-Connect or comparable contact-centre platform migrations
• Familiarity with Entra ID (Azure AD) SSO configuration for Amazon Connect
• Experience with Amazon Connect Cases or Connect Wisdom
• Background in life-sciences, medtech, or comparable regulated-industry delivery

We offer

• We gather like-minded people:
• • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
• • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
• • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
• • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

Tech stack

• Amazon Connect
• Amazon Connect Streams API
• aws lambda
• DynamoDB
• Amazon S3
• Amazon EventBridge
• Salesforce
• Infrastructure as code