Customer Success Manager

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than two decades, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable.

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 22+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations).

Our success is built on a team that believes that work should matter - not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

We’re looking for a Customer Success Manager to join our CS Pool team, supporting a high volume of small-to-mid-sized customers and helping them get the most value from our products.

This role offers a great opportunity to strengthen your customer relationship and commercial skills, with a focus on helping customers succeed, reducing churn, and identifying opportunities for growth. You’ll work closely with customers across different stages of their journey, while collaborating with the wider team to solve problems, improve adoption, and deliver a consistently helpful and human customer experience.

Responsibilities

As a Customer Success Manager, you will:

• Guide customers through subscription changes via email and scheduled calls, ensuring a smooth experience.
• Help reduce churn by proactively following up on cancellations, payment issues, and other customer concerns.
• Support customer adoption by sharing best practices and encouraging customers to make the most of our products.
• Respond to customer feedback with empathy and build trust through every interaction.
• Identify opportunities to better support customers, whether through additional resources, a better-fit plan, or potential expansion.
• Collaborate with teammates and other departments to address customer needs and act as the voice of the customer internally.

Requirements

To be successful in this Customer Success Manager role, you should have:

• Experience in a customer-facing role, such as Customer Success, Account Management, Customer Support, or Sales.
• A customer-first mindset, with the ability to communicate clearly and empathetically both in writing and during scheduled calls.
• Strong problem-solving skills and the ability to adapt quickly to different customer needs and situations.
• An eye for opportunity, whether it’s connecting customers with additional support, recommending a better-fit plan, or identifying expansion potential.
• A proactive approach and the ability to manage multiple customer interactions and priorities effectively.
• A collaborative mindset, with a willingness to support teammates, share learnings, and work toward common goals.

Benefits

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
• Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
• Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank - all part of our health and wellness support.
• Comprehensive family support. We’re proud of our progressive family policy, one of the most generous in Greece.
• Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
• Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
• Hybrid work. Work from home and from our modern office in the heart of Athens.
• Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits - we fund it. Continuous learning is our mission and that includes you.
• Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.

Ready to grow your career while helping millions of people learn? Join us.