Client Services Project Manager - Contractor (Australia)

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

We are seeking an experienced Client Services Project Manager (six-month contractor) to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.

A successful candidate will:

• Deliver Australian client projects on time and within budget.
• Maintain high client satisfaction and retention.
• Successfully manage multiple concurrent matters with minimal escalation.
• Drive operational excellence and strong performance.
• Build trusted relationships with key Australian clients and stakeholders.

Essential Job Responsibilities

Client Relationship Management

• Serve as the primary day-to-day contact for assigned Australian clients and matters.
• Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
• Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
• Proactively manage client expectations, risks, escalations, and changing requirements.

Project Delivery

• Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
• Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
• Develop and maintain project plans, timelines, status reports, and risk registers.
• Monitor project progress and ensure adherence to agreed service levels and deadlines.
• Drive successful completion of project milestones and deliverables.

eDiscovery & Data Management

• Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
• Understand eDiscovery best practices and assist clients with workflow recommendations.
• Review project specifications and ensure deliverables meet client requirements.
• Assist clients with platform usage, reporting, and workflow optimization.

Stakeholder Coordination

• Work closely with Operations, Review Management, Technical Services, and Account Management teams.
• Participate in client service reviews and post-project lessons learned sessions.
• Support weekend and after-hours coverage requirements when necessary for critical Australian matters.

Risk & Escalation Management

• Identify project risks early and implement mitigation plans.
• Escalate issues appropriately while driving ownership toward resolution.
• Maintain high standards of quality control and client satisfaction.

Required Qualifications & Characteristics

• 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
• Demonstrated experience managing complex client-facing projects.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with legal, regulatory, investigation, or government-related matters.
• Excellent written and verbal communication skills.
• Knowledge of eDiscovery workflows and industry best practices and working across global teams
• Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.

• Preferred Qualification - Experience supporting Australian regulatory, investigation or public enquiry matters.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.