Application Engineer - RDT

Job Title - Application Engineer - RDT

Key Responsibilities

• Technical & Application Support
• Understand customer requirements and recommend suitable rock drilling tools, products, and technical solutions.
• Provide technical presentations, product demonstrations, and application guidance to customers and site teams.
• Ensure correct utilization and consumption of drilling tools at customer sites.
• Monitor drilling performance, tool life, consumption trends, and drill meterage.
• Investigate tool failures, conduct basic failure analysis, and recommend corrective and preventive actions.
• Conduct regular site visits to monitor application performance and provide hands-on technical support.
• Prepare technical performance reports, Daily Progress Reports (DPR), and site visit reports.
• Coordinate with product specialists and marketing teams to ensure the right tool selection for specific applications.
• Customer Relationship Management.
• Build and maintain strong working relationships with customers, site teams, and key stakeholders.
• Support customers by resolving technical, application, and operational issues in a timely manner.
• Identify opportunities to improve product performance, customer satisfaction, and overall site productivity.
• Dealer Support
• Support and develop channel partners through regular engagement, product support, and application guidance.
• Assist dealers in resolving product application issues, operational concerns, and warranty-related cases.
• Monitor dealer performance and recommend improvement actions to enhance customer service and business effectiveness.
• Develop dealer engineers' technical competence through regular training, coaching, and application support.
• Competence development of dealer engineers
• Planning & Inventory Management
• Plan and maintain site inventory to ensure uninterrupted operations and avoid stock-out situations.
• Prepare and submit material requirements based on customer forecasts, consumption trends, and contractual commitments.
• Review monthly forecasts and align inventory planning with site requirements and business priorities.
• Monitor stock levels, conduct inventory reconciliation, and maintain accurate inventory records.
• Ensure timely procurement of consumables while maintaining agreed buffer stock levels.
• Track order status, dispatch schedules, shipment movement, and delivery timelines.
• Coordinate material transfers between warehouses, dealers, and mine sites as required.
• Prepare periodic inventory, consumption, forecast, and variance reports for review.

Logistics Coordination

• Coordinate with logistics and supply chain teams for timely submission of forecasts and material requirements.
• Monitor Goods in Transit (GIT) and proactively follow up to avoid delivery delays.
• Recommend appropriate shipment modes based on urgency, cost, and operational requirements.
• Support preventive planning to avoid material shortages and ensure smooth site operations.

Qualifications:

• Bachelor's Degree or Diploma in Mechanical Engineering, Mining Engineering, or a related discipline.
• Knowledge of surface and underground drilling applications is preferred.

Experience

• 3-7 years of experience in mining, construction, heavy equipment, drilling tools, or industrial consumables.
• Experience in application engineering, customer technical support, product support, or field service is preferred.

Required Skills.

• Strong knowledge of mining, drilling, construction equipment, or rock drilling tools.
• Inventory planning, material management, and consumption monitoring.
• Forecasting, supply chain coordination, and logistics follow-up.
• Customer relationship management and dealer support.
• Analytical thinking, problem-solving, and basic failure analysis.
• Good communication, reporting, and presentation skills.
• Proficiency in Microsoft Excel and ERP systems; SAP experience will be an added advantage.
• Ability to work independently, manage multiple priorities, and travel to customer sites as required.

Preferred Attributes

• Customer-focused and service-oriented approach.
• Strong planning, ownership, and organizational skills.
• Team player with the ability to coordinate across sales, service, logistics, and product teams.

required.

Willingness to travel frequently to customer sites, dealers, and project locations.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com