General Manager - Customer Center

GENERAL MANAGER CUSTOMER CENTER INDIA

Are you a proactive leader passionate about driving profitable growth, customer centricity, and innovation? Do you thrive in a dynamic environment, building high-performing teams and leading strategic transformation?

We are seeking a General Manager to lead and develop our Epiroc India business towards ambitious growth, operational excellence, and sustainability targets.

About the Role

As General Manager, your mission is to expand and realize our market potential for all divisions in India. You will have full responsibility for consolidated operations, driving the business with a focus on passionate people and collaborating teams, growth, profitability, and building business synergies. You will ensure that CC India continuously gains market share, is recognized as a market leader, and operates with the profitability expected by the Epiroc Group.

Your focus will include growing customer share, strengthening our aftermarket (service and consumables), and re-inventing operational processes in alignment with the India Mining and Construction Charter.

You will foster an agile, efficient, and high-performing organization, creating a safe and positive working environment with motivated employees, optimum flexibility, gender diversity, and a positive attitude.

This position is a key leadership role with a direct reporting line to the President Epiroc India.

Key responsibilities

• Drive profitable organic growth by understanding the customer base and market potential, managing key accounts, and expanding market and customer share.
• Ensure financial transparency and predictability, focusing on price management, cost efficiencies, and operational excellence.
• Lead digital transformation and innovation, including automation, digitalization, and electrification, to maintain market leadership in new technology.
• Foster a high-performing, value-based organization where safety, sustainability, and minimal environmental impact are integral to the culture.
• Develop and execute long-term sustainability roadmaps in line with Epiroc 2030 targets, integrating sustainability into business offerings.
• Promote gender diversity and an inclusive mindset in recruitment with visible improvements year by year.
• Implement clear mission, vision, and strategy for the India CC, ensuring all employees and Business partners have tangible goals and KPIs, and drive high employee engagement.
• Expand the customer base, improve customer satisfaction year on year, and develop a customer-focused aftermarket organization.
• Strengthening Supply Chain to boost internal efficiency and customer satisfaction, ensuring compliance with all processes and policies.

Experience and requirements

• At least 10 years’ experience in similar roles and potentially in highly complex matrix organizations.
• Strong and inclusive leadership with track record of developing the next generation of talents
• Proven experience managing and nurturing diverse teams
• Experience of compliance, regulatory and legal implications in a business-to-business environment
• Previous experience in similar industries is a strong plus.
• Degree in Engineering or relevant fields.
• Fluent spoken and written English is required, an additional local language is a strong plus.

Location

Pune, India

Recruitment Process

Please send your application through our recruitment system as soon as possible but no later than 2026.11.20. Applications will be reviewed on a rolling basis. Please note that, due to the current regulations, we will only consider applications received through our system and not via email or social media.

Epiroc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Epiroc complies with applicable country, state, and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Epiroc supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com