Business Analyst

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want - credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:   

We are a growing fintech organization looking to add a Business Analyst  for our Delivery team! 

What you’ll be responsible for in this role:   

•  Analyse and interpret mandates from card schemes (e.g., Visa, Mastercard) and ensure timely compliance  
• Track and manage mandates, including timelines, impact assessments, and implementation status  
• Lead cross-functional impact assessments with Engineering, Architecture, and Program teams  
• Act as a key liaison between clients, card schemes, and internal technical teams  
• Gather, analyse, and translate customer business requirements into clear functional and technical specifications  
• Prepare detailed documentation to support solution design, development, and testing  
• Support prioritisation of compliance and client-driven initiatives based on risk and business impact  
• Partner with Client PMs to define project scope, business impact, and delivery milestones  
• Support and oversee scheme testing and certification processes (e.g., Visa GTAQ)  
• Coordinate internal testing and ensure readiness for compliance and client deliverables  
• Guide clients and internal stakeholders on compliance-related changes and required actions  
• Ensure Change Requests (CRs) are raised and aligned with implementation needs  
• Support client implementations, including issue tracking, analysis, reporting, and resolution coordination  
• Facilitate troubleshooting across teams and drive timely resolution of production and operational issues  
• Perform root cause analysis, identify trends, and recommend long-term fixes and enhancements  
• Act as a subject matter expert on scheme rules, onboarding documentation (e.g., APW/CIQ), and certification requirements  
• Engage with external schemes to clarify requirements and resolve ambiguities  
• Contribute to continuous improvement of internal processes, tools, and product capabilities  
• Mentor junior team members and promote knowledge sharing across teams 

What experiences and skills are necessary to be successful in this role:   

• 6-10+ years of experience in payments, cards, or financial services  
• Strong expertise in card scheme rules, mandates, and compliance frameworks (e.g., Visa, Mastercard)  
• Proven experience leading cross-functional compliance or regulatory initiatives  
• Deep understanding of the payment processing lifecycle, including issuing and acquiring flows  
• Experience managing scheme certifications and testing processes  
• Strong stakeholder management skills, including external scheme interactions  
• Excellent analytical, problem-solving, and decision-making abilities  
• Strong communication skills (written and verbal)  
• Ability to clearly articulate ideas across technical and business audiences  
• Experience working with APIs and interpreting technical integrations  
• Working knowledge of Java, relational databases (SQL), and Linux/Unix environments  
• Highly self-driven with the ability to work independently  
• Collaborative team player with a proactive, “can-do” mindset in fast-paced environments 

What experiences and skills are preferred in this role:   

• Experience in card processing and issuing environments  
• Knowledge of ISO 8583  
• Familiarity with digital wallets and tokenization  
• Understanding of PCI DSS  
• Experience with cloud platforms such as Amazon Web Services  
• Knowledge of data encryption and decryption  
• Exposure to cloud-based distributed systems and scalable architectures 

What makes a successful E6er?   

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.   

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at [email protected] if you need any assistance completing our application or need accommodations during your interview process.