Manager, Commercial Portfolio Management (BES)

The Work

The Manager, Commercial Portfolio Management will be a key member of the Commercial Credit team, reporting to the Director, Commercial Portfolio Management. The incumbent will be responsible for mentoring and providing guidance to team members while ensuring the team operates efficiently and effectively, providing optimum service. Key responsibilities include, prudent oversight of the BES portfolio, adjudicating credit requests including ensuring credit risk is assessed thoroughly, adhering to established policies, procedures, and meeting compliance and control requirements.

The Core Responsibilities

• Ensure compliance with the company’s established policies and procedures with recommendations submitted for approval to management based on approved delegations of authority
• Provide support, guidance and mentoring to Senior Account Managers, Account Managers and the Mortgage Coordinator. The incumbent will also be responsible for resolving day to day challenges, assessing the individual staff members’ training needs and ensure that they are met so that the individual is able to perform their job effectively.
• Develop and maintain strong working relationships with internal colleagues as well as external contacts in order to provide optimal service to our clients
• Develop, implement and maintain production and service metrics to measure and support best-in-class turnaround times on completion of portfolio underwriting/renewals/annual reviews with a goal of exceeding customer service, accountability, and transparency targets
• Promote organic growth within the business in order to target the retention objective of BES maturities
• Ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite and the General Investment and Lending Policy by targeting the minimum completion ratio and timeline thresholds on annual reviews
• Support in the timely completion of regular reporting for senior levels of management, including but not limited to maturities, annual review, etc.
• Monitor pipeline workflow to ensure production and service metrics are met within prescribed timelines
• Provide valuable timely feedback on team member performance to management
• Motivate and support the professional growth of Senior Account Managers, Account Managers and the Commercial Coordinator, including creation and execution of development plans, where appropriate
• The incumbent is responsible for the management, organization, training and evaluation of any contract employees, interns, LDP Associates and job shadowing employees that are assigned to the department
• Ensure Compliance and QA audits are reviewed in a timely manner, compile underwriter feedback on deficiencies, submit for Senior Manager review and record final results on the audit tracker
• Assist in department projects or company initiatives, where needed

Let's Talk About You

• Strong leadership and coaching skills
• Post-secondary education (diploma/degree) in business or finance preferred
• Have a minimum of 5 years of experience in commercial real estate lending
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise and professional manner
• Sound technical knowledge of commercial lending, financial statement analysis and factors affecting the Canadian commercial lending environment
• Detail-oriented individual who possesses a high level of integrity
• Demonstrated service excellence with their field
• Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
• Effective analytical and problem-solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Proficient in MS Office (primarily Word and Excel)
• Bilingualism is an asset