Junior Customer Support Manager (f/m/d)

JOIN OUR TEAM

Join our team and support some of the most well-known listed companies in delivering their investor relations communication digitally, professionally, and reliably, with a consistently high level of quality. In this role, you combine customer focus, content management, and the coordination of virtual events to deliver a service our clients rely on every day.

EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations. Thousands of companies worldwide rely on our solutions to build trust by meeting complex regulatory requirements reliably and safely. We enable transparency,by laying the foundation for our clients to clearly communicate and report on business performance and its impact on society and the environment.

Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren’t just values - they’re at the core of how we operate, every day.

Our mission is to Create Trusted Companies. If our mission inspiries you and you want to help drive meaningful change, we’d love to hear from you.

OUR CULTURE DRIVES OUR BENEFITS

• You're important. We foster a trusting environment and lifelong learning to support your individual development. Set personal development goals, receive support and regular feedback - we give you the tools to succeed.
• Living our values. Our values connect us. They shape how we work and collaborate across teams and cultures, creating belonging, trust, and an environment where everyone can thrive.
• Great atmosphere. We cultivate a dynamic culture where shared goals bring us together. From unforgettable company events to volunteering initiatives, we inspire and empower each other to make a positive impact.
• Work-life balance is a must. Enjoy a modern office with state-of-the-art equipment, flexible working hours, and a hybrid model - including the ability to work from abroad within the EU. Paid vacation is standard, and for longer breaks, we offer a sabbatical because your free time matters too.
• Special Perks Just for You. We offer you other exciting benefits, such as salary optimization in the form of customized bonus and benefit programs, as well as corporate shopping benefits.
• Health is a priority. We support your well-being with company-sponsored sports programs for the use of various fitness studios, bicycle leasing via JobRad, and mental health counseling.

YOUR IMPACT

As part of our Client Services Team IR Europe, you will help our clients publish investor relations content and deliver webcasts professionally, reliably, and to the highest quality standards. As a central point of contact, you will contribute to an outstanding client experience and support our continued growth in digital investor relations.

• Build and maintain strong, long-term relationships with our predominantly listed clients, providing reliable and professional support through our digital solutions.
• Manage and quality-assure the content of investor relations websites for well-known companies.
• Plan and support virtual corporate events, with a particular focus on audio and video webcasts.
• Use our in-house content management system and proprietary webcast platform to maintain website content and coordinate webcast delivery.
• Collaborate closely with our Newsroom, Project Management, Web Development, and Sales teams to deliver excellent customer experience.
• Take ownership from an early stage and develop your skills in a growing, international environment.

THIS IS YOU

• You have a background in business, social sciences, communications, or a related field. We also welcome motivated graduates, early-career professionals, and career changers.
• You communicate clearly and confidently and have a strong service mindset. You enjoy working with clients on a daily basis.
• You are fluent in German, both written and spoken (at least C1 level), and have strong English skills (at least B2 level).
• You use AI tools confidently, practically, and responsibly to improve efficiency, structure content, and support processes.
• You have experience working with content management systems (CMS) and possess basic HTML knowledge.
• You are interested in image and audio editing.
• You work in a structured, detail-oriented, and reliable manner, even during busy periods.