NOC Service Engineer II

This a Full Remote job, the offer is available from: Poland

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.

Job Summary

If you have an experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.

Responsibilities

• Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues
• Troubleshoots network problems and outages and provides Level 2 Network Triage support
• Provides escalation level support for Tier2 and Level 2 team
• Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expected
• Provides feedback to the various vendors on hardware and software to improve supportability
• Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events
• As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
  • Creates and reports tickets for events and incidents
  • Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
• Identify operational issues and suggest design alterations to address these issues
• Working in a distributed Global Network operations support team
• Schedule network maintenances and upgrades when appropriate

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, or relevant work experience
• Experience in previous NOC or another department related to network support
• Vendor basic knowledge in Cisco, Juniper or Cisco;
• Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet
• Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
• Applied knowledge of LAN, WAN, internet technologies
• Minimum B2 in English

We offer

• Full time job agreement: 10 hours shift in "follow the sun" support model including weekends
• Hybrid workspace model
• Modern office in the city centre
• Employment in a stable company with an established position in the global but also at local market
• Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more
• Opportunity for professional development in the international environment by internal and external trainings

The targeted pay range for this position in the following location is / locations are:

Poland - WA1 Warsaw : 124,000 - 198,000 PLN / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.