Payouts Administrator

The Work

The incumbent is responsible for all activities related to facilitating payout requests, including the accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds.

The Core Responsibilities!

• Prepare payout statements accurately within the specified turnaround timeframe.
• Update prepayment charge reference rates into applicable platforms as required.
• Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries.
• Conduct timely follow-up to obtain all past due payout funds. When necessary, reactivate mortgages and initiate collection for outstanding balances.
• Diligently complete collection activity to obtain payout shortfalls.
• Work with Renewals and Internal Refinance teams to retain mortgages.
• Understand and follow policies, guidelines, and procedures.

Let's Talk About You!

• Complete a diploma program in a related discipline or minimum of 2 years in a related field.
• Knowledge of mortgages.
• Strong math and analytical skills.
• Strong attention to detail.
• Ability to meet tight deadlines.
• Ability to balance multiple high-risk priorities simultaneously.
• Strong organization skills.
• Superior interpersonal and communication skills - written and oral.
• Excellent customer service skills.
• Team oriented.
• Intermediate excel skills.
• Experience with MS Office Suite (Outlook, Word, Excel)