Assistant Engineer - AO

Join our Team

About this opportunity:

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities:

• Responsible for day to day operational performance
• To lead the team as one coherent unit and deliver as per SLAs.
• Ensuring KPI / SLA Fulfillment related to Network Surveillance.
• Ensuring high motivation level of team resources
• Providing Technical guidance and Leadership to the team members
• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To ensure new nodes are integrated as per the standardized processes.
• To predict man-power requirements
• SLA reporting for Ticket. (Response & resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• To plan & perform all the shift operational activities.
• To support and implement MSTOP processes.
• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites:

Education: Degree in Bachelor of Engineering

Industry Experience

• At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
• Having completed at least 18 months in current role.
• Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
• Language skills: Proficiency in Written & Spoken English & Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

All academic credentials must be from recognized and accredited institutions and are further subject to verification