Domain Support Specialist

Join our Team

Our Exciting Opportunity!

We are now looking for a Domain Support Specialist to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain. Performing continuous service, status, and performance monitoring to proactively detect possible failures and act upon them to ensure restoration and recovery.

What you will do:

- 1st Level Collaboration and support by performing activities, but not limited to instructions /procedures creation.

- Daily preventive checks on the systems in scope by:

- Monitoring of daily/monthly flows, processes, and alarms.

- Act in case of issues (failed, incomplete, faulty executions)

- Perform operation and maintenance of the applications, data bases, servers in the scope of the delivery to ensure an accurate functionality.

- Ticket handling by constantly check ticketing queues, take the tickets in charge and act upon them in the agreed Service level agreements (SLA)

- Solve claims received via email by:

- Checking emails constantly, take them in charge and act upon them in the agreed SLA.

- Keeping a positive attitude towards counterparts and provide constructive feedback, detailed activity explanations when asked.

- Communicating task execution status and progress and advise proactively whenever a blocking point or imminent delay is foreseen.

- Business/Application analysis, defect management, data cleanings installation, testing (depending on Application) and execution. e2e checks within delivery scope.

- Trend and data analysis and problem management activities (proactive and reactive)

- Change Management activities.

- Incidents lifecycle by:

- Taking in charge the incidents in the times agreed in the SLA.

- Ensuring the resolution times are not exceeding the agreed SLA.

- Filling in all the needed documents following the faults’ restauration (RCA, DIG).

- Ensuring the service/data recovery following the restauration.

- Scripting, automation, and optimization activities according to the delivery needs

- Uploads documentations and procedures on the internal collaboration sites, creates and sends activity reports upon request and participates in the governance meetings.

- Offers on-call support outside business hours.

You will bring:

- Bachelor level in engineering (IT, Telecom) 2-3 years’ experience in application Administration or relevant IT experience

- Linux - advanced level

- SQL - medium level

- Scripting (Pyhton, Bash, other, beginner level),

- BSS knowledge (is a plus),

- Ericsson CRM (EOC) knowledge is a plus

- Proficient English (spoken and written) mandatory

- BSS operational troubleshooting experience is a plus

- Cloud knowledge is a plus

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Romania (RO) || Bucharest

Req ID: 792452