Logistics Manager

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About the opportunity

As a Logistics Manager, you will join Ericsson’s global logistics team of 11 professionals across multiple countries, focused on delivering reliable, compliant and cost-efficient logistics services that meet SLAs, KPIs and ensure continuity for our customers. Based in Malaysia, you will be part of Service Area Repair (SAR), supporting reverse logistics and spare parts delivery operations that are critical to our customer support and aftermarket services. You will operate in a collaborative, data-driven, customer-focused environment, working closely with logistics service providers (LSPs), sourcing, finance and regional stakeholders. This role is central to strengthening provider performance, trade compliance, stakeholder alignment and demand/financial controls across assigned markets, while driving continuous improvement and digitalization in our logistics flows.

What you will do

• Lead day-to-day logistics operations for the assigned satellite hub or warehouse, covering warehousing, transportation, international freight, reverse logistics and spare parts delivery activities.
• Own SAR flow performance and end-to-end lead-time management; monitor repair, replenishment, faulty return and spare parts flows, analyze lead-time gaps and exception trends, and drive corrective actions with LSPs and internal stakeholders to improve service reliability and responsiveness.
• Resolve operational issues and manage logistics disruptions, including trade compliance matters, demand changes, LSP execution challenges and supply chain constraints; coordinate practical solutions and escalate risks when necessary.
• Ensure process compliance, quality standards, and operational control by maintaining adherence to agreed logistics processes, ISO requirements, compliance standards, data quality expectations and KPI/SLA tracking.
• Own logistics financial management for your scope, including logistics budget inputs, monthly accruals, LSP invoice validation, variance analysis, spend visibility and timely billing support.
• Manage LSP performance and service governance: track day-to-day service execution, support contract follow-up, review performance trends and identify operational or commercial improvement opportunities.
• Act as the logistics interface to Sourcing: support bids and tenders, supplier evaluations, commercial discussions and procurement activities by providing operational requirements, performance insights, cost inputs and risk considerations.
• Drive digitalization, automation and AI-enabled improvements in logistics operations to reduce manual work, improve data accuracy and shipment visibility, accelerate exception management and enhance efficiency, cost and service performance.
• Support SAR assignments and projects, contributing logistics expertise to regional or cross-functional initiatives, operational projects and ad hoc improvement activities and coordinating follow-up actions to secure agreed business outcomes.

The skills you bring

Must-have skills and experience

• Strong, proven experience in logistics operations, including warehousing, transportation, international freight, reverse logistics, spare parts distribution and cross-border shipment processes.
• Working knowledge of trade compliance, customs documentation, import/export requirements, Incoterms, logistics regulations and quality requirements.
• Demonstrated experience managing LSPs, including KPI/SLA monitoring, operational reviews, escalation management and implementation of corrective actions.
• Strong operational cost awareness with the ability to support logistics budget tracking, invoice validation, monthly accruals, cost monitoring, variance identification and cost-control initiatives.
• Ability to analyze operational data and reports to identify trends, track performance, manage exceptions and support continuous improvement.
• Proficiency in logistics and supply chain systems (ERP, TMS, WMS, LSP portals, dashboards, reporting tools) and ability to support master data accuracy and process standardization.
• High level of commitment and dedication, with a resilient mindset that does not accept “not possible” as an option and a willingness to go the extra mile; able to think strategically and tactically while remaining hands-on in operations.
• Strong communication and collaboration skills; comfortable working with stakeholders across cultures and geographies and presenting updates in governance forums.
• Continuous improvement mindset, accountability for service quality, compliance, cost management and customer satisfaction, and a clear focus on delivering measurable outcomes.
• Comfort using AI-assisted tools, dashboards and analytics to support problem-solving, root-cause analysis, performance monitoring, exception management and operational decision-making.

Nice-to-have skills and experience

• Professional certifications such as CSCP or CLTD.
• 6-8+ years of experience in logistics, supply chain or operations, with experience in managerial or leadership roles as an advantage.
• Experience managing cross-border or international logistics for multinational businesses.
• Basic to intermediate understanding of AI and machine learning concepts relevant to logistics and supply chain operations (e.g. forecasting, network optimization, risk sensing, exception management, capacity planning), and ability to translate business problems into AI-enabled use cases and act on model outputs.

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Malaysia (MY) || Shah Alam

Req ID: 793775