GMS - Senior - Network Engineer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Title: Specialist I, Network Engineer

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
• Enterprise Workplace Technology (EWT) - EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
• Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

This role provides intermediate-level network services and network problem determination support; it also delivers network services to offshore clients, manages issue resolution, and supports disaster recovery implementation.

Your key responsibilities

• Provides intermediate level network services, including supporting large scale network installations and installing and configuring standard network infrastructure. Runs network configuration changes and troubleshoots and resolves issues.
• Monitors records to ensure statuses are accurate and complete, and actions are on target. Reviews related records to identify requests that may have an impact on the network.
• Provides intermediate level telecom network services for elevated issues. Identifies failing components.
• Assists in maintaining and monitoring network system performance and identifying performance issues and trends. Identifies opportunities to automate manual system tasks. Develops and maintains telecom network documentation repository.
• Assists in installing and configuring network systems. Tests configuration changes and provides basic product installation procedures.
• Complies with Information Technology and Information Security policies and procedures.
• Participates in special projects and performs other duties as assigned.
• Provides network services to offshore clients including deployment, optimization, and maintenance of network systems.
• Plans, manages, and prioritizes network issue resolution in line with business/user requirements.
• Supports implementation of a disaster recovery plan to mitigate network-related technical issues.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new technologies in the market
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Minimum 3 years of relevant work experience, preferably in network operations or administration./ 4+ years of hands-on network ops experience in a 24x7 enterprise environment.
• B.E./B.Tech in Computer Science, Information Technology, Electronics and Communication Engineering, or a related field; or an equivalent combination of training and experience.
• Network certifications such as Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP), CompTIA Network+, Palo Alto PCNSA, AWS Cloud Practitioner are preferred.
• Hands-on experience in configuring, maintaining, and troubleshooting network infrastructure (LAN, WAN, routers, switches).
• Familiarity with network monitoring tools and automation scripts for performance tuning.
• Understanding of telecom networking components and intermediate support procedures.
• Knowledge of disaster recovery strategies and documentation practices.
• Experience with ServiceNow or similar ITSM platforms.

Ideally, you’ll also have

• Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
• Be highly flexible, adaptable, and creative.
• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.